Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Digico is a key initiative to provide attractive and competitive products with an excellent customer experience through the development of new IT support systems and innovative features and pricing through Agile development methods.  

As a Procedure Writer within DigiCo, you will work closely with Process Designers in the development of detailed procedures and knowledge articles for specific business capabilities. These procedures will be implemented at scale across a globally distributed organisation and will play a critical role in embedding new processes and tooling into BT Global as part of the launch of new products and services.

You will drive discipline and rigour into the definition of each procedure, and work closely with sales and service operational teams to continuously refine and embed the defined processes and work instructions. You will work as part of a matrixed teams of functional analysts, architects, and process designers to drive clarity and understanding of the “how” for a business capability in DigiCo.

You'll have the following responsibilities

Produce, maintain and evolve knowledge articles for process component blocks in DigiCo

Work with the knowledge manager to secure publication

Work with the process designer to evolve and maintain knowledge articles in line with the roadmap

Work with acceptance into service teams to define training and embed new process/procedure

Validate and refine procedures based on continuous input from process designers and functional analysts

Work with the delivery/engineering teams to understand the details of individual tools and technologies which underpin the procedures

Work with CX/UX teams to gain insight of the personas the procedures apply to.

Deliver procedures in accordance with implementation timelines and in the cadence of the Agile Release Train, managing dependencies with process design and engineering

Work with the operation stakeholders and proposition service designers for in life updates to procedures and work instructions

Proactively manage a backlog of work against the priorities set by the business capability teams and process design leads

You'll have the following skills & experience

Time management

Comfortable working with distributed teams in a collaborative and flexible fashion

Able to cope with ambiguity

Attention to detail

Knowledge of current industry standards for technical writing, appropriate English grammar and usage, and editing and proofreading symbols

Excellent oral and written communication skills with understanding of the intended audience

Knowledge of agile development methodologies and lifecycles

Problem solving and creative thinking aptitude. 

Customer (user) centric approach

Experience you would be expected to have

Demonstrated experience of technical writing experience

Demonstrabe experience of business process modelling, analysis and design

Experience working with core process methodologies, notiations and tools (e.g. BPMN, ARIS )

Expereience of mapping core business processes for large-scale telecommunications organisations

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

- Competitive salary 

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!