The Front of House Hospitality Manager is accountable for delivering world class service to our most loyal customers.  As you would expect from such an iconic brand, customer obsession is at the centre of all we do – therefore we’re looking to you, in partnership with the Client Experience Manager to constantly innovate and elevate the experiences we provide within our private spaces for our valued guests.

You will be a client relationship expert, host and confidante with unrivalled luxury service knowledge, leadership & service skills, across a wide range of client profiles.  A people first leader, you’ll easily engage with your own front of house team, as well as the wider Private Shopping team, to impart your own knowledge and standards. Ensuring the creation of world leading, repeatable, measurable customer service is adhered to at all times – and that an elevated luxurious environment is created for clients and guests.

About Us

As the world’s leading luxury retail emporium, Harrods offers uniquely exciting challenges. Working days are as varied as the requirements of our clients, and we nurture an environment where the flexibility, resilience and initiative that help us maintain outstanding levels of service are recognised and rewarded. Harrods Private Shopping is the ultimate one stop shop for ultra-high-net-worth clients, providing first-hand access to any luxury product they desire, through a personalised and attentive service. The Private Shopping team operates with ultimate discretion and the belief that anything is possible.

About You

You will have proven experience of working with Luxury and/or UHNW clients and you will be an expert in luxury hospitality hosting and delivery. You will be meticulous, with strong attention to detail and exceptional planning and organising skills. You will have the ability to maintain the highest standards of discretion, tact and confidentiality. You must be an influential leader who can build relationships quickly with colleagues across Retail and key stakeholders and influence others to make change. Strong emotional resilience, the ability to think quickly and maintain calm and composed under pressure, are key in this role.

Our Promise to You

You will receive in-depth training and the real-world experience that will make you a subject expert, with a deep knowledge of Private Shopping. The department offers good paths for career progression and personal development, and the skills and expertise you gain will be transferable, and highly coveted, in businesses across every industry.

Our benefits package reflects the value you bring to our business. It includes up to 33% in-store discount, 25 days’ annual leave, additional birthday off, season ticket loan, full access to our corporate health service and corporate discount for gym membership, restaurants, hotels and more.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.