We’re looking for someone who has deep hands-on technical experience with data estate implementation & understands what senior business decision makers in our customer organizations are looking for as they invest in BI solutions. This should help us win lighthouse deals that pull in not just Power BI, but other elements of the Microsoft BI and data stack. This engagement will also help us work closely with key partners and help them skill up during the process.

Responsibilities

• Proactively identifies potential customer needs and plans for resolution; guides others to do the same. Consistently meets customer identified needs. May help to define complex product and program strategy from customer interactions.
• Delves into customer conversations to discover unmet needs and starts to innovate processes to more efficiently accelerate customers based on their capabilities and goals across multiple product groups. Efficiently executes customer solutions and projects, scaling as possible.
• Proactively innovates from established plans and processes to better accommodate to the customer capabilities and goals across multiple product groups in order to efficiently execute customer solutions and projects, scaling for multiple/complex enterprises as possible.
• Proactively creates and maps Microsoft solutions to customer requirements and environment, leveraging deep technical expertise within the customer industry, customer business goals, and technical capabilities to align solutions that meet customer needs.
• Collaborate with customers and/or internal stakeholders to communicate strategy and align solution implementation timeline, provide updates, and adapt plans to changing goals.
• Works with team to provide technical expertise to customer and enable opportunities for evangelizing and optimizing the product and use case, allowing for further integrating of platforms and solutions into the customer business, driving product usage.
• Anticipates highly complex product/solution-related requests or issues from customers. Captures comprehensive and complex product insights based on customer needs and requirements to further develop the product, synthesizing insights across some customers.
• Communicates with customers and engineers to identify root causes and blockers while providing updates and reassurances. Provides engineering team with necessary resources to address issues.
• Evaluates customer short- and long-term strategy effect on product alignment, with consideration for other customer's priorities.
• Leverages complex understanding of pain points of field/sales organizations to address. Builds upon framework and guides others to evangelize (e.g., talking at different events, team meetings, articulate the value proposition) to key internal stakeholders about program updates. Espouses capabilities, impacting a wide breadth of organizations.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

 Additional or Preferred Qualifications

• Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 3+ years of customer facing experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.