We are the Azure Communication Services Team.  We power reliable, high-quality SMS, Chat, PSTN, video calling and meeting platform services across Microsoft products.  Our service platform is well architected, globally distributed, highly scalable and built for the Cloud.  The World continues to scale towards remote work, learn and play.  Come find your purpose with us to connect the World.  We are grounded in our mission to enable all organizations and customers to achieve more in work and life.  Our Team is growing fast and learning fast to enable the next generation of communication experiences.  We need strong candidates like you across all walks of life and experiences.  Don't come just to join a great team.  Come with the mindset to make a great team exceptional and we can be the career home you are looking for.

Responsibilities

We are looking for a candidate who is passionate about designing and building high quality reliable Cloud Services.  As a program manager in our team, you’ll be creating and enabling end-to-end (E2E) communication experiences to meet the growing needs of Microsoft first party and second party solutions. As a champion of the customer, you are expected to bring the customer voice into every conversation. In particular, you will identify core requirements, business-case, define and document E2E experience, partnering with your software engineer counterparts to participate in technical design, code and test planning with the aim to see the feature/scenario/product through to production. In this role, you will be responsible for prioritizing and managing large-scale scenarios, making design-trade-offs as needed – ultimately assuring the end-product meets and exceeds customer needs. You are adept at overcoming obstacles and resolving issues irrespective of team/org boundaries. As a leader on our team, you will be responsible for driving best practices and mentoring other program managers.  

Key responsibilities

Ability to transact across business, technology and product experiences

Experience with customer-driven engineering, unpacking customer/developer needs, and designing APIs to meet customer/developer needs

Ability to develop product documentation, samples/demos, and customer/field readiness material for your areas of responsibility

Present and promote your area of expertise at trade shows, customer events, hackathons, and internal trainings

Translate ideas into reality by writing quality specifications and driving results throughout the entire product development lifecycle

Actively manages and maintains backlog, prioritization and drives meetings across multiple disciplines to assure product/features ship 

Partner with marketing and business teams to identify target customers, value propositions, customer promises, and go-to-market strategies

Demonstrated success building strong relationships and delivering results in cross-group projects

Adept at navigating ambiguous problem-spaces and leading your team to successful product launches

Expertise and passion working with data

Qualifications

5+ years of experience in program management or product development in software companies

Bachelor and/or graduate degree in computer science, engineering, mathematics or related field

Experience with Software as a Service / Platform as a Service business models and development cycle

Strong written and oral communication skills

Experience working on real-time communication platform

Adapt at working in ambiguous problem spaces and articulating customer value to senior leadership

Azure or similar cloud experience is highly desirable but not a must. 

Interpersonal skills 

Growth Mindset with a desire to learn, a tendency to embrace challenges, persist in the face of setback, see failures as essential to mastery, learn from criticism and find lessons and inspiration in the success of others

Help to create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as a result

Confident and articulate in expressing ideas to a mixed audience with varying views and challenges

A sense of personal ownership and accountability is required, together with the ability to deliver to deadlines while managing internal stakeholder expectations

Self-motivated with a strong drive for reaching across teams and organizations to make progress collaboratively

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.