We are building the Developer Relations dream team in Azure engineering. Our global team is maniacal about making the world amazing for developers of all backgrounds. We're excited to support and contribute to open source platforms, tools, and processes. We’re spreading awareness of Azure and enabling developers to do what they love; write, code, and learn.  

This is the heart and soul of reinventing Microsoft’s relationship with developers. Sound exciting? This is your opportunity to join and be a key part of our mission! Learn more here: www.aka.ms/meettheteam 

Does the idea of creating great learning experiences energize you?   Are you passionate about customers and ensuring they have successful experiences adopting technical products and services? Do you have a record of accomplishments employing strong business and organizational skills while orchestrating cross-functional teams to deliver pragmatic, innovative, and timely solutions? Are you passionate about leading a technical community and successfully elevating their impact? Are you a growth-minded leader who provides clarity, inspires change, and creates energy across a broad base of teams, groups, customers, and communities? If so, this role might be ideal for you.

The Content & Learning organization (C&L) within the Cloud + AI division plays a critical role in this mission to enable our contributors to produce technical educational content, architectural content, and core documentation and more. We are a fun, tight-knit, inclusive team looking to add a Principal Program Manager to support our mission by leveraging a community of contributors who help us offer both breadth and depth of quality content and learning experiences via the open-source capabilities on docs.microsoft.com that delight our customers, meet their needs and help them achieve more.

The role of our Contributor Success team is to establish programs that forge a common identity and voice, while recognizing the collective knowledge of our infrastructure technical contributor community that retains their ongoing contributions to help accelerate our content coverage needs supporting our customer's needs.

The ideal candidate is someone who has experience in sourcing community based and/or effective crowd sourcing strategies in both 1st party and 3rd party resource models to support our scaling strategy. The candidate should come with a with strong customer focus, bias for action, and excitement about our content discipline. We aim to make it easy for content contributors to learn across different audiences, roles, skill levels, and learning styles. The heart of our Contributor Success team is all about welcoming, training, onboarding, and continuously engaging with our community of content contributors – this role is key to sourcing key contributors that underpin our diverse content development model targeting specific segments within the broad infrastructure technical discipline.  

Responsibilities

As a Principal Program Manager within the business, you will have a direct and clear impact on our products and customers. In this role, you will:  

Serve as the primary lead for all associated Azure Core & Edge infrastructure community strategy design and acquisition across multiple channels

Support a high-performing community as part of a continuous try, learn, optimize cycle that drives great business results and startup experiences.

Creates the long-term vision for driving valuable content programs that excite and enable our content contributors leading to a continued technical collaboration content developers and technologists.

Lead the overall partnership strategy with the expected outcome of driving segment contribution acquisition, growth and retention aligned to content development to support acceleration of coverage of core content within the Azure infrastructure domain.

Design, evaluate, and pursue new contribution models and strategic alliances with key teams within Content & Learning new community engagement models.

Deep community advocacy & change management capabilities to inspire the Azure infrastructure community through creative engagement approaches that leverage open knowledge exchanges and best practices sharing. Aligning with these communities to scale, you will co-develop strategies and landing models to reinforce existing and introduce new program concepts.

Facilitates collaboration between key influential (both internal and external) to create a lasting community network.

Secures the relationship and overall health and success of our contributor segment(s) (e.g., Technical Field, Cloud Advocacy, Azure engineering, Partner channels, Microsoft Valued Professionals) which includes adoption, ensuring value realization and retention.

Qualifications

Basic

7+ years of Partnerships and/or Business Development experience, start up experience a plus specifically in crowd sourcing methodologies.

3+ years of experience within content management and collaboration experience in the technology industry including solid understanding of Knowledge Centered Support / Knowledge Centered Service (KCS) principles and practices preferred.

3+ years of  experience working with multiple stakeholders and cross-functional teams including senior leaders and an understanding of enterprise decision-making.

Preferred 

Familiarity across PM Methodologies (PMI, Agile, Scrum, Software Development Lifecycle).

Bachelor’s degree or higher in Information Systems, Computer Science or a related field, OR equivalent work experience.

Technical certification within azure infrastructure, solutions architecture and/or azure administrator.

Broad high-tech industry knowledge with a familiarity in cloud services, resource optimization, the Microsoft partner ecosystem, and/or engagement platforms preferred.

Strong understanding of common cloud infrastructure workload scenarios (i.e. Windows and Linux IaaS, BCDR, Security, Management, Storage, Networking, OSS, containers and Infrastructure). A basic understanding of specialized workloads such as SAP, VMWare, and Virtual Desktop is desirable.

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Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

 - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.