The mission of Microsoft Digital is to power, protect, and transform Microsoft and to be the voice of our digital transformation in the market.

​​​​​​As part of Microsoft’s Cloud + AI Group, we are responsible for building, managing, and securing the platform, products, processes, and services that powers Microsoft. We build, maintain, and implement a cloud first approach to our technology and experiences, from custom-built business solutions developing our campus of the future, productivity and collaboration experiences like Teams and SharePoint to horizontal 3rd party solutions like SAP and Adobe. As a steward of Microsoft and our customer’s data, a core function of Microsoft Digital is ensuring the security of every aspect of the business. Microsoft Digital is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity. Microsoft Digital’s charter is also to influence and work alongside engineers across the company and with strategic partners to build and grow their cloud products and services. As customer zero, we deploy these services inside Microsoft and then share best practices with enterprise customers at scale across the globe.  

The Customer experience team under the Microsoft Digital is chartered to build and evolve Microsoft Store.com ecommerce for our customers. Our team’s passion is enabling all consumers to discover, learn and purchase digital and physical goods. 

Position Description:

Our team is looking for a highly motivated technical Principal Program Manager with a strong background in e-commerce back-end services and front-end website experiences.  This individual will manage a PM team and will define online purchase scenarios for products worldwide. A successful candidate will need to have familiarity with the scenarios related to commerce transactions: inventory, ways to pay, shipping, billing, displaying the right product information, and order management.  The candidate will establish end-to-end requirements, collaborate effectively across all other teams, and deliver a streamlined cart to checkout shopping experience with target goals to increase conversion.  Being able to successfully negotiate, work through different scenarios to propose technical solutions, and creating a specific roadmap with timelines for broad projects is critical. This position works very closely with teams across Microsoft to deliver foundational functionality that drives world class e-commerce scenarios across presentation, merchandising, and break through customer engagement feature areas.

Responsibilities

Responsibilities:

Evolve the online cart and checkout purchase experience on Microsoft Store

Focus on driving purchase conversion for products and goods

Lead and grow a team of program managers

Drive the roadmap for the feature sets for product launches and provide technical oversight on scenario implementations

Ability to set key performance metrics and monitor for purchase funnel

Collaborate across engineering team on services and designs needed to enable the e-commerce features

Identify opportunities to increase customer satisfaction, performance, revenue, and/or efficiency across the online Store e-commerce environment

Define and develop individual partner requirements that facilitate and result in the required capabilities to light up targeted scenarios

Provide subject matter expertise across all disciplines with exceptional depth of knowledge for assigned partner systems

Report program status broadly across senior leadership throughout program duration

Qualifications

Basic Qualifications:

3+ years of online shopping and e-commerce experience with background in shopping cart scenarios, order management, transactions, and inventory awareness

10+ years of experience in program management, or related business experience defining and creating software features and services

3+ years of people management experience

Preferred Qualifications:

2-3 years of e-commerce

2-3 years of website experience – development or program management

Ability to develop product plan and roadmaps, define capabilities and drive project execution

Solid user experience background, preferably in web or ecommerce shopping

Strong interpersonal skills and ability to communicate clearly and positively both directly with customers and with fellow team members

Demonstrated expertise in planning cross-organization efforts, risk identification, and issue resolution

Great design and problem-solving skills, with a strong bias for quality and engineering excellence

BA/BS or equivalent degree/experience in Computer Science, MIS or related field

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.