Are you interested in combating fraud and digital crimes at scale? Do you enjoy working with senior executives across industries to envision and develop novel solutions for their business challenges? Come join the team responsible for protecting Microsoft and its diverse and expansive customer base from many types of fraud, including digital identity and payment fraud! Dynamics 365 Fraud Protection combines cutting-edge machine learning with decades of expertise identifying and stopping fraudsters across the Microsoft business portfolio to provide protection for enterprises, organizations, and governments of all shapes and sizes.

As a Program Manager within the Fraud Protection product team, you will help identify and pursue customer engagements, develop engagement strategies, work closely with other product managers and engineers, and influence the product roadmap by identifying new and emerging markets and opportunities. You will work closely with sales and marketing teams to drive customer pitches at all levels of the organization, develop evidence for the business case in the pre-sale motion through trials and POCs, and help close deals with critical customers.

Responsibilities

• Responsible for identifying, qualifying, and engaging new strategic customers and resell partners across industries related to identity protection, payments, and more 
  
• Proactively drive customer prospecting and lead generation in conjunction with sales and marketing teams  
  
• Develop customer success plans with well-defined and mutually agreed-upon outcomes with data-driven metrics  
  
• Build lasting relationships with partners across the identity and payments ecosystems 
  
• Identify and secure executive sponsorship for engagement or trials to ensure outcome success  
  
• Strategize and collaborate with the Director of Product Strategy & Growth to identify new opportunities, markets, or product capabilities to influence the sales and product roadmap  
  
• Attend and present at tradeshows, key industry events, and onsite customer visits as required  

Qualifications

• Five or more years of experience in product strategy or three or more years of experience in technical product management with customer engagement  
  
• Exemplary oral and written communication skills  
  
• Ability to independently lead conversations with customers and partners ranging from C-
• Level executives to individual fraud analysts via phone, email, video, or in person  
  
• Ability to operate independently and lead cross-functional teams of engineers, data scientists, product managers, sales leaders, marketing leaders, fraud analysts, fraud business managers, and business development  
  
• Willingness to travel 0-25% of the time  
• Bachelor’s degree in Engineering, Business, or related field  

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.