DUTIES & RESPONSIBILITIES:

Customer Service

Provides superior and efficient customer service

Answers enquiries and resolves customer complaints regarding postal services

Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation

Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)

Ability to upsell and recommend postal services and promotions to all customers

Loss Prevention

Ensures loss prevention systems and procedures are performed according to guidelines

Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures

Maintains proper security of cash and mail

Operations

Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation • Maintains and controls the cash register in the department in compliance with policies and procedures

General

Complies with all health and safety regulations

Complies with all store policies and procedures

Complies with loss prevention policies and procedures and ensures they are executed in the department

Perform other duties as required including Cash duties

QUALIFICATIONS

Planning, Judgement and Decision Making

Problem solving to ensure customer satisfaction

Plan work to maximize efficiency and minimize costs

Troubleshoot cash and tally differences

Experience with registration and postal authorization issues

Experience

Customer service oriented

Effective verbal and written communication skills

Computer literate

Register Skills

Organized and detailed oriented

Efficient time management skills

Ability to work in a fast pace environment

Ability to work independently and as part of a team

Commitment to providing customer service

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds

Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.