Policy Manager, Ongoing, Flexibility with locations Sydney / Bathurst / Gosford / Tweed Heads

We have an exciting opportunity for an experienced Policy Manager to join NSW Telco Authority.

This varied and challenging role offers an opportunity to play a key role in the future direction of telecommunications and digital connectivity policy for NSW.

You will be responsible for:

Leading a small team, you will need to:

Develop government policy advice and documents for the Ministers, executive leaders and the Telco Authority Boardom a diverse range of telecommunication issues

Manage complex policy problems.

Effectively advise and consult with stakeholders on sensitive issues

Manage diverse objectives and consolidate information to develop practical solutions

Balance the delivery of projects with leading and developing a team.

This role is for someone who is:

A critical thinker - with excellent capabilities in research, critical thinking and analytical skills

A problem solver - you bring focus and clarity to unstructured problems and ambiguous situations

A communicator - with strong written and oral communication and stakeholder engagement skills

A change owner - you know how to work agile and comfortable working in a rapidly changing environment

A planner - you are self-motivated and possess a strong work ethic

To be successful in this role you need to demonstrate:

Management and leadership experience, ideally from within a policy environment.

Strong experience of working in policy development, analysis, review and implementation. Ideally you have experience in Cabinet processes.

Excellent knowledge of government processes.

Passion for on time delivery and stakeholder engagement.

The ability to think strategically, supported by highly tuned review and analysis skills will also be important.

High attention to detail and exceptional written and verbal communication skills.

Previous experience at a senior strategic level in policy development, analysis, review and implementation, and exceptional communication skills.

For more information regarding the role please contact Alanna Linn via Alanna.Linn@customerservice.nsw.gov.au

About NSW Telco Authority

The Telco Authority is a rapidly growing part of Digital NSW. We are responsible for NSW Connectivity Strategy, the delivery of a large and complex project portfolio (over $1bn) and emergency communications for the state.

We have a significant focus on performance, diversity, and flexibility at Telco (including Flex Ready Certification) and the leadership team is 50% women. All roles, including this one, are flexible at Telco - part time, part year, job share, etc.

What we need from you

An up to date CV and a brief cover letter outlining how your skills and experience are relevant to the position

Salary Grade 11/12, with the base salary for this role starting at $131,094 base plus superannuation

Click to access the Role Description. For enquiries relating to recruitment please contact Chantal.Spiteri@customerservice.nsw.gov.au via chantal.spiteri@customerservice.nsw.gov.au.

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medical contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact chantal.spiteri@customerservice.nsw.gov.au to discuss your circumstances.

Closing Date: Sunday 17th of April at 9:59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via chantal.spiteri@customerservice.nsw.gov.au