About this role

The SD Transformation team has accountability for design and delivery of change programmes across the whole SD business, including our core business processes, field and desk operations, network health, customer experience and product introduction.

The PMO is accountable for managing the portfolio of projects across these areas, including gating, approvals, sign-on/sign-off, resourcing requirements, capex control and reporting to a wide range of stakeholders within and outside Openreach.

This role will lead project control and reporting activities on behalf of the PMO team, as well as supporting adherence and best practice in usage of NEXUS and the Openreach Transformation Dashboard tools (or equivalent) across the transformation team. At a time of considerable change for SD and Openreach the volume of transformation demand significantly exceeds capacity, so this role has a crucial part to play in ensuring the work is prioritised.

You'll have the following responsibilities

Provision of methodology and tools

• Manage transformation reporting system (NEXUS or equivalent) and Openreach Transformation Dashboard for use throughout SD, focusing on monitoring, compliance and control. Drive effective use by PMs and stakeholders in all projects/programmes with an integrated database.

SD Project control, reporting and communications

• Monitor and control the performance of SD projects/programmes considering time, cost, quality and customer satisfaction. Analyse the data, and take preventive and corrective actions working proactively with PMs and senior management.

• Receive status information from PMs on projects underway, analyse and provide reports to senior management / sponsors and inform them if there are specific problems in which their assistance is needed.

• Convert project and programme information into high quality presentational material suitable for use at Exec level. 

• Management and chairing of key programme control meetings. 

SD Cost and Benefits

• Benefits process owner, track business cases, relationship with finance team

• Engage with Transformation finance on Budget build & MTP

• Report SD monthly benefits to finance for reporting on NEXUS system

• Engage with Senior Management Stakeholders (inc Transformation) and CTIO on creating the annual SD systems CAPEX budget.

• Collate and control systems capex spend versus MTP utilising the CTIO Fusion tool.

• SD CAPEX - Monitor the achievement of expected benefits for each project/programme during its execution and after closure, evaluating the results and comparing them with the original strategic goals of the project/programme. Including ROI and business case tracking for CTIO/L&D spend and TLR.

• Prepare concise and clear Executive Reporting materials for management meetings’

• Engage with Transformation finance and Transformation leads to enable budget build for BVR development training.

Risk Management

• Use a risk and issue breakdown structure and consolidate the risks and issues in each project 

Project Audits

• Act proactively throughout SD, following established audit procedures for projects. In addition, the audit results are used to provide feedback. Establish a culture whereby people recognize the value of the audit work.

You'll have the following skills & experience

• Solid systems and analytical capability, particularly on managing high volume data sets (high standard of MS excel or MS access skills)

• Exceptionally strong on preparing effective communication material, particularly high standard of PowerPoint skills

• Good financial understanding and aptitude, although formal qualifications not required but preferred

• Good understanding of change governance through project lifecycle. 

• Strong stakeholder management and negotiation skills; able to build and maintain a range of stakeholder relationships (inc. upto Director level) 

• Good co-ordination skills 

• Relevant formal qualifications in the area of project / change management (Prince/Agile/APMG)

• Experience of working within PMO & financial reporting