About us

NSW TrainLink is a multi-mode transport provider connecting communities across NSW. We are part of the exciting and unprecedented investment in integrated transport infrastructure and services, delivering benefits for our customers and communities as they travel across NSW as well as to Brisbane, Melbourne, and Adelaide.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

The Opportunity

We're currently seeking an experienced Principal Manager for our Network Services Coordination Centre (NSCC) to lead the overall management in the 'day of' operations.

This purpose of this role is to ensure safe, secure, clean, reliable, and efficient train and coach operations by overseeing operations coordination, monitoring, and supporting a safe, reliable, and efficient train and coach operation.

You will be the primary point of contact for the 'day of' operations between all network infrastructure managers and suppliers ensuring relevant relationships are effectively managed. In addition, you will:

Work with key stakeholders to ensure the smooth functioning and operation of the NSCC

Effectively lead the performance and development of your team

Drive the development of consistent and well-defined process and procedure documents to cover all aspects of the NSCC role and its interface with internal and external stakeholders

You will also Identify and develop strategies, plans and systems to coordinate and monitor rail and coach services within specific areas

Examine running performance and develop ongoing strategies to coordinate with internal divisions and external providers to improve on time running and to reduce incidents over time

About You

You're an inspiring and engaging leader with demonstrated experience in change management, model positive, performance-based culture and a continuous improvement mind-set that is customer and performance focused, engaging with open and concise communication.

You have demonstrated understanding of rail operations, incident management and a proven ability to drive a customer orientated approach to provision of customer information and train operations.

Want to know more?

Please click to view a copy of the position description.

Interested?

By joining NSW TrainLink, you'll have access to a range of unique government benefits in a flexible work environment like no other. So, if you're ready to step into this meaningful and rewarding role, we want to hear from you!

Salary and Benefits

This is a Transport Senior Service Manager role offering an attractive Total Remuneration Package.

NSW TrainLink is committed to creating a diverse, inclusive, and flexible workforce that reflects the customers and community we serve. We offer employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance.

For more information on Employee Benefits at Transport, please .

How to Apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: 11:59 PM, 20th April 2022

For any enquiries, please contact Wazma Rawan on

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Wazma Rawan at WAZMA.RAWAN@TRANSPORT.NSW.GOV.AU.

We're certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about NSW TrainsLink at .

Take a look at our for plenty of great information on navigating and acing the application and recruitment process with NSW TrainLink.

Our COVIDSafe Measures Policy

All Transport NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.