We are recruiting for a Platform Support Specialist to join the Data & Analytics Team within Aviva.

You will be joining the team at an exciting time for our data platforms and services, which form a core pillar of the Aviva organisational strategy. Working within the IT Data & Analytics Platform, you will support the infrastructure and applications that form part of our Business Self-Service proposition, ensuring business teams have the tools and services they need to support their reporting, analytics, and insight activity. Our Business Self-Service toolset includes Informatica, Postgres, Qlik, Business Objects, and Data Science tooling such as Dataiku and RStudio, all hosted in the cloud (AWS).

Business Self-Service is a new proposition within Aviva, and we are expecting significant growth and opportunities in this space as we move forwards.

The team is cross-site but predominantly based out of Norwich and Eastleigh. These locations are preferred. However, virtual working allows us to be flexible with the location for candidates with the right mix of skills and experience (travel to Norwich or Eastleigh periodically will be required).

Duties & Responsibilities:

• Support our Business Self-Service (BSS) proposition.

• Respond to user support calls; triage incidents and performance issues; and work collaboratively within the team to monitor and resolve these.

• Undertake BAU activities in support of the platform, such as: monitoring application availability, capacity, and performance; access management; applying governance and controls; defining and setting up housekeeping routines; and supporting deployments for the business teams.

• Work collaboratively with our user base to ensure adherence to standards and best practice.

Skills & Experience required

• Experience of working within an IT or end user support environment, managing incidents, and picking up BAU support tickets.

• Demonstrable ability to quickly pick up technical knowledge and skills, and to learn how to use new software and applications.

• Proactive, and able to independently trouble-shoot issues, identify root-cause, and work with the wider team to assess solutions.

• Strong communication skills, including the ability to convey technical information in an easy-to-understand way.

• Well organised with strong attention to detail to ensure multiple work items running in parallel are completed to agreed timings.

• Awareness of cloud-based technologies e.g. AWS.

• Open and agile mindset, working collaboratively across teams, and continuously striving for excellence.

• Experience of working within a data environment, using or supporting data tools and processes (e.g. Informatica, Postgres, Qlik, Business Objects, Power BI, SQL Server).

• ITIL Certifications – Foundation & Service Operations.

• Knowledge and experience in data lakes and/or data warehousing.

• Experience in using Jira for work management and tracking.

• Knowledge of using and developing SharePoint content.

What will you get for this role?

• Salary of circa £30,000 depending on location, skills, experience, and qualifications.

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.