Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This role is to work as part of the RTWF leadership team to lead, direct and inspire a team of jeopardy controllers, to be a brilliant team. To enable a safe working environment, leading there people, delivering fantastic service and controlling our financials

You'll be responsible for the management and performance within a RTWF operational team to achieve or exceed on the Openreach LTD scorecard.

Responsible for all service measures and efficiency across a GM patch.

Create and implement processes within RTWF to continuously improve our standard of work. 

Understand the issues within the patch from the team member through to bringing the best service to our customers with a sense of continuous improvement and growth.

Work with key delivery partners, such as HR, Field Dynamics & Field teams, to deliver end to end production in line with operational plans.

The manager is expected to run a high performance culture across their team and is expected to motivate, coach and lead all their team members to deliver an optimum performance.

The post holder is required to deliver against all scorecard and KPI measures whilst delivering value for money to their stakeholders as well as providing a first class collections service across their customer base. 

Be accountable for the successful & economic delivery of agreed operational goals through driving the underpinning behaviours that enable a high performance culture that balances safety, quality and quantity. 

You'll have the following responsibilities

• ­Deliver the operational elements to achieve the performance targets set, by tightly controlling shrinkage, manpower levels and delivering the set patch on-site efficiency. 
• ­Fully embrace & adhere to the Coaching for Performance Engagement Framework and principals.
• ­Create a high challenge & high support environment to enable each of your team members to deliver against operational expectations. 
• ­Promote best practices across the business. Regular meetings/calls to maintain a solid level of service across the UK.
• ­Hold regular team meetings to keep the team up to date with important and relevant information for their role and to discuss how to address issues together.
• ­Communicate effectively to ensure key messages and business objectives are delivered to team members and stakeholders in a clear and constructive way.
• ­Deliver in the moment coaching and ensure continuous development within the team. Making sure the correct level of support is given and all individuals understand their performance against the teams.
• ­Have actions in place to generate succession ensuring good levels of understanding around current people capability thus enabling effective annual leave cover.
• ­Control the costs within the team e.g. T & S, tools, reward and recognition, by using the data available to drive cost conscious behaviours across the team.
• ­Be responsible for a full range of people issues as they arise including:
• ­Management of team health – appropriate communication on health and capability related issues and timely progress of sick absence cases fully adhering to the GM attendance management plan
• ­Management of overtime – achieving effective overtime based on skills, location, behaviours and performance
• ­Management of shrinkage – achieving the patch shrinkage target
• ­Compliance with BT’s Security Policy, standards and processes – ensuring team members understand what’s required 
• ­Conducting detailed and balanced discipline investigations – ensuring all relevant information is appropriately considered
• ­Embrace, lead and drive sustainable business change within Openreach aligned to the customers, markets and economic conditions and ensure the impact of change on our people is managed sensitively and professionally  
• ­Working closely with other business units to support sustained network health and capability, improvement and stability including bed de-congestion
• ­Required to manage up to grade B level and challenge when necessary. To have the ability to manage difficult conversations and negotiate the best outcomes for the business.
• ­Ensure that you promote a healthy working relationship with stakeholders around the business. Key to work closely with the field teams/FDT/control architects/Production Planning and deliver common goals.
• ­Actively promote compliance with the Openreach version of BT code of practice and its undertakings
• Support and engage in the testing and management of Service Contingency plans (e.g. severe weather, winter plan, civil resistance) 

You'll have the following skills & experience

• Able to engage, motivate and lead a team
• Manage organisational change whilst delivering business results
• Create energy across a team and communicate what is required to achieve great performance
• Set high standards / expectations and performance goals for self and team
• Apply continuous improvement to improve ways of working and the customer experience
• Anticipate issues and think through solutions to resolve problems
• Appreciation of the network infrastructure and the capability to address issues
• Appropriate professional skills and abilities:
• Good awareness and understanding of Network/field operations, experience of Controls activities, good leadership and management skills, systems access and understanding, route cause analysis.

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.