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IAG's Customer Engagement Centre is an exciting place to be - Their reshaping the ways of working to better enable first contact resolution for their customers and development pathways for our people. We're currently looking for more talented people to join us on our journey to help make our world a safer place.

The Role

As one of our Personal Insurance Consultants, you'll have proactive conversations to ensure everyone you speak to will be better insured and/or better-educated about insurance by the time they hang up the phone with you. You will ask the right questions to understand more about each customer's immediate and future needs, and then discuss the features and benefits of the right solutions to protect their vehicle, house, contents and other assets.

We want to set our customers up for a positive experience when they need to make a claim, so it's important to ensure they understand their cover completely and know exactly what to expect when they suffer a loss.

Our AMI Linguistics team currently work: Monday to Friday, 8.30am - 5.00pm.

What we’re after:

We're seeking people who can build a natural rapport with customers over the phone, and who really want to help to make their world a safer place. You'll bring strong customer service experience and will be able to converse in English as well as Mandarin or Cantonese.

You will be adept at uncovering customer needs using your inbound or outbound calling experience and finding the right solutions for them. A positive attitude goes a long way, as well as wanting to build genuine connections with your customers and colleagues. You'll really be immersed in the world of insurance and will need to absorb a lot of technical information, but we will set you up for success with a robust training plan and ongoing support and development.

The Benefits:

• All computer equipment provided by IAG
• Comprehensive training and mentoring provided
• Career pathways development opportunities
• $500 health and wellness benefit each year after the first 12 months
• Up to 50% Insurance discounts, partnering retailer discounts
• Inclusive and supportive work environment

IAG’s purpose is to make the world a safer place. IAG are customer led and data driven and believe they have an important responsibility to communities and people to be safer, stronger, and more confident.

Working from Home: This opportunity gives you flexibility to work from home and in the office, however, to be considered you must meet the following work from home requirements:

• Broadband with unlimited data
• Minimum upload speed of 5Mb (but recommend 10Mb) and download speed of 20Mb, Jitter less than 30 milliseconds – https://www.chorus.co.nz/speed-test