What you’ll be doing:

● Lead the team to deliver Food safety compliance and the John Lewis Food offer to agreed food service and presentation standards.

● Ensure all Catering Partners are trained in food safety legislation to a level required for their role and that refresher training is carried out as required.

● Develop Partner Knowledge, including merchandising and technical skills to ensure product quality and availability.

● Take responsibility for the P & L account for the department, ensuring that sales against cost figure results are below the target percentage.

● Be proactive in building relationships within the site by networking inside the Partnership and outside agencies.

● Ensure Catering Partners are trained in and follow all the cash/cashless card systems procedures.

● Supports the recruitment and induction processes with assessments and interviews as required following Partnership Policy and legal requirements.

● Ensure the Catering team achieves consistently high standards of customer service to every customer, both internal and external through all channels.

● Apply health and safety management standards evenly and effectively across the department, thus creating and enabling a safe working environment and also meeting any legislative requirements indicated by the products and/or equipment you work with.

● Be aware of and adhere to all ISI policy

● Communicate and share all relevant information in a timely manner, respecting that your team are co-owners.

● Develop a culture where teamwork is encouraged with openness and trust, valuing contributions of all team members.

● Empower Partners to carry responsibility and trust their own initiative.

● Take calculated risks to pursue continuous improvement

● Carry out Partner performance reviews within the required timeframe including development meetings.

● Recognise, celebrate and reward success within the team.

● Recognise both talent and poor performance, tackling poor performance in an honest and fair manner applying current disciplinary procedures.