What success looks like

There’s lots to achieve. Here’s how you’ll know you’re developing: 

•    You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area

•    You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next

•    You’re confident being direct with your team – you’re giving honest feedback, early and often

•    You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service

•    You’re increasingly making decisions at pace and comfortable not knowing all the answers 

About you 

We’re open minded about your career trajectory. You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you! 

You’ll need to share Sainsbury’s love of technology. We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas. 

What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.