Responsibilities will include:

• Managing all enquiries (as part of a team) via our 1800 number
• Coordinating timely responses to ensure participant requests and feedback are managed appropriately
• Maintaining an accurate log of all calls received
• Recording all case notes as per Relationship Management procedures
• Scheduling/timesheets as required for Support Workers
• Incident reporting & escalating incidents to management
• Assisting to maintain records, files, and databases as required

Requirements

Requirements:

• Outstanding verbal and written communication skills
• Strong attention to detail
• Previous experience in customer service
• Willing to be based in our Glen Iris office 5 days per week
• Personal and/or professional experience with disability (Highly Desirable)
• Willing to obtain an NDIS Worker Screening Check
• At least two professional references

Benefits

Why work at Hearth?

• Entry-level position at a rapidly growing organisation
• Warm, fun, supportive team
• Opportunities for career development and progression to other roles at Hearth
• Travel compensation, work laptop, and mobile phone provided