Key responsibilities include:

• Managing operational, financial, market and regulatory risks

• Inspiring, leading and coaching a team to deliver exceptional service, meeting customers’ needs where possible. Supports team in actively identifying and responding to client needs, committed to deepening client relationships.

• Engaging partners and fostering strong relationships with clients, market counterparts and internal partners

• Works collaboratively with Managers, workflow managers and peers to plan, manage and optimise team capacity, deployment and activities to meet customer demand

• Delivering high quality, accurate, timely, fair, and efficient client service that satisfies the needs of clients, internal and external partners

• Actively maintains relationships with clients and internal/external partners, creating open and honest communications and being recognised as a respected partner.

• Handles risks pragmatically ensuring controls are performed and maintained.

• Identifies and supports the delivery of improvements to processes, controls, and working practices to improve efficiency, client service and risk profile.

Key Capabilities/ Knowledge:

• Regularly assess, develop, recognise and optimise team performance through coaching and feedback, check-ins and Balanced Scorecard reviews, to support and build colleagues’ skills and capability

• Responsibility for driving the upskill and training of colleagues in the team, to build their capabilities and help them be Their Best

• Strong operational manager who can lead a team whilst having experience in performance management and familiarity with Health and Wellbeing policies

• Ensures individual and team compliance with all applicable policies, procedures and role competency requirements and deliver fair outcomes for our customers – in line with OneRCSA framework

• Maintains own required training, product knowledge testing and annual attestation requirements and ensure oversight of the team. Ensure line managed colleagues maintain the appropriate skills and competence to undertake their role. Create an inclusive and caring environment where all colleagues feel welcomed, valued and able to contribute as an individual. Ensure everyone values differences and treat both colleagues and customers as individuals

• Cultivate a culture where colleague morale and motivation are high throughout the team, making a difference together and delivering against contending client and partner priorities.

• Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.

What can we offer you in return?

You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity!

As well as a competitive salary, you’ll receive:

• A Discretionary Performance Share Award

• Generous pension contribution and 28 Days leave plus bank holidays

• A flexible cash pot (4% of base salary) to spend on benefits

• Private health cover and access to Share Schemes