Job Description

The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users

Hours of work
 
Monday to Saturday (Hours to be agreed)
 
Our Drivers work 4 days out of 6 (Monday - Saturday) which means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there’s potential to top up your earnings.
 
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.Duties and Responsibilities:
Responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer Deliver Installers.

To adhere to current legislation and Partnership policy on compliance whilst meeting Health and Safety legislation within your daily tasks.

Job Requirements:

This role requires a high degree of technical competence and a desire to develop performance for oneself, colleagues and the business. Technicians should openly demonstrate a passion for delivering excellence in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements.

Acting as an ambassador for the John Lewis brand, they are focussed on delivering and surpassing the exemplary service expected of us. Technicians should also accurately adhere to the business systems and processes to minimise costs.

Takes responsibility for own learning and self development and plays an active role in department activity.

Demonstrates a flexible and positive approach to tasks and uses skills and knowledge to support coach, train and assess. Works in other areas of the Customer Delivery operation as requested by Management.

Required essential experience skills and qualifications:
 
Required Qualifications:

Must be aged 18 or over
A valid C1 Driving Licence (with a maximum of 6 points)
Drivers Certificate of Professional Competence (DCPC)
Drivers Qualification Card (DQC)
Valid Digital Tachograph Card

Essential Experience:

Previous experience driving a 7.5 tonne vehicle  
Strong verbal communication skills both over the phone and face to face
Able to cope with the physical requirements of the role

Desirable Experience:

Good local geographical knowledge
Installation and disconnection of white goods
TV installations
Assembly of flat packs

After completion of Earning Membership,as a Partner in the John Lewis Partnership you will be entitled to;

25% Discount at John Lewis & Partners on majority of goods
12% Discount at john Lewis & Partners on electrical & white goods 
20% Discount at Waitrose & Partners on majority of goods
The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary
From 4.5 weeks paid holiday per year, increasing with length of service