Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

In this role, you will use your commercial acumen & insight to play the role of “agitator”; drive attention, focus and action to ensure optimal performance for your areas of ownership; Mid-Market, Desk & Digital, within SME.  You will be the central source of data for these areas; this spans both historic performance and performance against budget and forecasts but also build out the trading reporting that is used to govern the product portfolio within SME too.  You will hold the channel teams to account and ensure remedial actions or interventions are implemented timely and effectively.  

You'll have the following responsibilities

Chair and run weekly trading calls for your areas of ownership; Mid-Market, Desk & Digital, with focus of understanding performance. Priority to understand the “why”, the root cause of success or problems and driving follow-up action.

Building of weekly trading decks that are shared across the SME and Commercial leadership team.

Performance analysis on lead and lag indicators of performance against MTP requirements with gaps highlighted and ensure the focus, discussion and action is in the right area of the portfolio.

Benchmarking the performance across portfolio and any external measures available to ascertain:

BT’s position versus the market

How BT is trading versus the market - volume, price, channel, mix

Base dynamics including but not limited to utilisation, usage, dormancy

Expectations for BT given market context 

Accountable for identifying and resolving any data issues promptly.

Feeding future MIS developments and priorities into the Reporting Development and Segment Analytics Manager.

You'll have the following skills & experience

Use data analytics: Uses complex data analysis to show underlying principles, process, or systems improvements. Attention to detail is key.

Storytelling with data: strong skills in articulating the analysis; drawing on data and analytical techniques where appropriate, and communicating this to business audiences.

Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases).

Financial acumen: Ability to create bottom-up P&L’s and use key financial metrics (i.e. IRR and NPV) to determine commercial intervention or pricing strategy targets.

Stakeholder Management- influence and create alignment between potentially conflicting stakeholder needs, to recommend and get buy-in to actions with greatest benefit for commercial and financial performance.

Be Agile - Uses collaborative or agile test and learn approaches, contributing to projects and programmes as a subject matter expert or content owner.

Give Specialised Advice - Offers expert advice on subject expertise building rapport with stakeholders as a trusted.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Share option and pension scheme programmes

Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!