Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Includes Call Centre - Outbound, Call Centre/Customer Service and e-Commerce Customer Service.

Key Responsibilities

• Provides customer services relating to sales, sales promotions, installations and communications
• Ensures that good customer relations are maintained, and customer claims and complaints are resolved
• fairly and effectively, and in accordance with the consumer laws
• Develops organisation wide initiatives to proactively inform and educate customers
• Develops improvement plans in response to customer surveys

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.