Position Details

• Reference Number 19300
• Position Title Patient Services Team Leader
• Internal Only This position is open to employees of UnitingCare Health only
• Employment Status Permanent Full Time
• Entity The Wesley Hospital
• Enterprise Agreement SAL - Salaried - Salaried

Position Summary

Internal Expression of Interest: Team Leader, Patient Services

Remuneration: Salaried Position

For generations of Queenslanders, The Wesley Hospital has provided care through life’s journey — from birth into childhood, to adulthood and to end of life. As one of Australia’s iconic and largest private, not-for-profit hospitals, we’re proud of the valued role we play in the Queensland community. Here, more than 800 Visiting Medical Practitioners and 2,000 staff come together to provide care for our community.

We offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery program and the first Robotic Surgery Centre of Excellence accredited in Australia.

The Role:

A newly-created key role supporting our Patient Administration Manager, you’ll provide leadership to the Hospital Registration team, Admissions Desk, WEC Clerical team, Reception and Switch teams and Patient Services Customer Service Teams, ensuring that patient’s, VMP’s, visitors and other customers receive effective, efficient and timely administrative services.

You will also ensure the effective maintenance and compliance of contractual requirements are met for UCH Revenue Contracts, Private Health Insurers, Medicare Australia rules as well as other internal policies and procedures.

You’ll demonstrate

• Excellent interpersonal, written and oral communication skills, including demonstrated customer service skills at a high level
• The ability to time manage and work well under pressure
• Computer literacy skills at an intermediate level with sound numeracy skills
• Demonstrated experience in the use of medical terminology at an intermediate level
• Ability to develop skills as a Leader within the organisation
• Tertiary qualifications in Business or related field or demonstrated experience in a similar role.

While not essential, knowledge of contractual agreements and documentation regarding Private Health Funds is highly desirable.

This is a fantastic development opportunity for a skilled internal applicant who meets the above criteria to develop their career within a large and rapidly-expanding healthcare environment.

What we offer:

Together with Buderim Private Hospital, St Andrew’s War Memorial Hospital and St Stephens Hospital, we are part of UnitingCare, the largest not-for-profit provider of healthcare and community services in the state, and home to over 17, 000 employees and 9, 000 volunteers.

Our mission is to improve the health of individuals and their families. We differentiate ourselves by living out our values to optimise patient care and experience through committed and inspired leadership and the dedication of our people. We believe in rewarding and recognising our people through:

• Not-for-profit salary packaging options: allocate up to $15,900 of your pre-taxable income to everyday expenses, increasing take-home pay
• One-on-one support from pastoral care team & employee assistance programs
• Retail, Health Insurance and Gym Membership Discounts
• Access to non-taxable meal & entertainment card
• Hospital admissions discounts
• Additional paid parental leave, education leave & additional leave purchases.
• Discounted onsite parking
• Flexible work environments, including family-friendly rostering