Position Description

As a Patient Information Clerk in the Orthopedic Clinic, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Here’s What You’ll Get To Do

Greet patients and families, and assist in meeting their needs when appropriate

Schedule and coordinate appointments

Organize and maintain patient charts

Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority

Provide clerical support to all health care staff

Perform other duties as assigned

Here’s What You’ll Need

Diploma from a recognized Medical Administration program

Medical Terminology certificate

Previous clerical experience in a hospital/medical environment

Experience with patient registration systems is required (Experience with Epic is an asset)

Basic proficiency with computers (i.e. word processing)

Strong communication, interpersonal and organization skills

Demonstrated problem solving abilities

Ability to be self-directed, to be flexible and to take initiative

Attention to detail and efficient time management

Strong customer service orientation

Experience in Outpatient clinic settings preferred

Employment Type

Full time, 1 year contract

Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.