This isn’t your average Customer Support role. Empathetic and timely support for our patient population is at the heart of what we do and we view it as fundamental to our continued success. That means we’re looking for an ambitious self-starter who is comfortable in a fast-paced startup environment.

Understanding how our patients interact with our platform lays a great foundation for growth into any role in the company, so this position is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally. Previous Patient Experience Reps have moved onto high-impact roles in Customer Success, UI/UX and Engineering within the company.

Your job duties will vary at times, but will typically include:

• Patient Support: Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform.
• Product Vision: Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.

This role is remote within Canada.

Requirements

We are seeking a candidate with a demonstrated passion for helping others and who is excited by the potential for technology to create change in our healthcare system. That said, we are looking for a few key qualities and qualifications:

• Excellent communication skills (verbal and written)
• 1-2 years in a customer service role with communication over phone and email (mandatory)
• Outstanding organizational skills and an ability to juggle multiple tasks
• Experience with or passion for healthcare would be an asset, but is not required
• Technical Support experience considered an asset
  
  Our ideal candidate would be...
• Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
• Hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
• Empathetic and enjoy teaching people at all levels of technical proficiency
• A standout teammate – someone who believes in working with their team to achieve shared goals

Why Work at PocketHealth

PocketHealth is a mission-driven company and we want all members of our team to love working here. That means all employees enjoy:

• A ‘passion for the product’ culture and an opportunity to do good for the world with your skills. We directly impact patient’s lives every day with our platform, and we’re looking for people that are looking to sell a product with purpose.
• Competitive compensation, including base salary & equity in our rapidly growing company.
• 4 weeks paid time off.
• Regular 1-1s with your manager and the leadership team. Your personal growth is a priority and we encourage regular goal-setting and career development discussions.

About PocketHealth

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to patient sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. Today, PocketHealth is a unified image management solution for over 500 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.