Kia hiwa rā!

Do you have an excellent understanding of health care and health? Do you have experience supporting people to raise concerns and achieve resolutions?

Start Date - As soon as possible

Status - Permanent part-time (24 hours per week)

Location - Burwood Hospital

Mō te tūnga - About the Role

The Older Persons Health Team is looking for a Customer Services Coordinator to join their team. This role will contribute to the divisional understanding of the consumer experience of Older Persons Health and Rehabilitation services and support the development of Patient Safety and Quality Improvement Programmes.

The role involves receiving and responding to feedback from consumers and their whānau (family) and maintaining systems and processes to effectively manage complaints. You will use knowledge gained from the consumer experience to identify quality improvement opportunities.

In this role, you will be responsible for:

• Working with clinical teams to ensure complaints and feedback are received, reviewed and responded to
• Maintaining systems and processes that monitor complaint and feedback related activities
• Maintaining positive and effective relationships with key stakeholders
• Contribute to the Quality improvement processes and measures

Ngā pūkenga me ngā wheako - Skills and Experience

Your skills will include:

• Knowledge and/or experience in the health sector (a health professional qualification is highly desirable)
• Knowledge of Health-related legislation would be beneficial
• Be capable of open/supportive communication with a wide range of people, including cultural awareness
• Experience in engaging with people who may be distressed or frustrated
• Knowledge of quality improvement and implementation processes within the health sector
• Excellent administrative, analytical and reporting skills
• Computer literacy and report writing skills

Your top-notch communication and interpersonal skills will enable you to seamlessly and effectively communicate with a wide range of people. Your conflict resolution skills and commitment to understanding the consumer experience will enable you to support timely, effective resolution of complaints and concerns. A background working with or an understanding health related legal codes and legislation would be also be highly advantageous.

Ngā hua - Benefits

• Fantastic Working Environment
• CDHB employee benefits
• Job security
• Close to public transport

Mō mātou - About us

Te Poari Hauora o Waitaha (Canterbury District Health Board) is considered a world leader in its people centred approach to health care. We have a unique one health system approach focused on providing "the right care and support, to the right person, at the right time and in the right place." We plan, fund and deliver health services to the almost 600,000 New Zealanders that live in the Canterbury region.

We are proud of how we do things. We have a way of working that we consider unique. It's about trying new things, listening to ideas from wherever they come from and working together as one.

We are passionate about attracting, recruiting and retaining talented people to the Canterbury DHB. There has been no better time to join us, it's all happening here.

Tono ināianei - Apply Now

Only applications submitted via our career site will be accepted, therefore apply directly on our career site . Contact us on for additional information.

We have a range of clinical and non-clinical roles at CDHB, there could be a place for you!

Please visit our careers website for other roles and find your ideal fit within the Canterbury District Health Board.

Kia mau te wehi!

Canterbury District Health Board