Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This is a crucial operational role leading a team of ~30-40 field roles plus geographic/locally based (3rd party) partner roles in the installation of network across their patch and repair of all Fibre products. The role holder will be responsible for the in-patch revenue i.e. connections, SLG, ECC and repayments. The role holds accountability for assuring the execution of customer & business outcomes, MSLs are met, P&L for the patch is delivered as well as ensuring a zero-accident safety culture. 

 

You\'ll have the following responsibilities

• Building a winning, self-led team (~30-40 team members) that lives the right customer-centric behaviours and drives an \"it’s my business\" culture, that is passionate about delivering in a quality way, avoiding wastage and failure and takes ownership of issues, always striving for customer excellence. 
• Empowerment, engagement and motivation of your team, setting direction, agreeing goals and objectives for your team and setting challenging operational targets that underpin the wider area and regional targets.
• Ensuring a safe working environment with zero harm, ensuring your team is trained as appropriate and all checks are completed to the required timescale and quality.
• Involvement in agreeing and delivering the production plan and associated people plan within the patch and E2E project management 
• Execution and delivery of all end-to-end customer outcomes, across all programmes of work, high quality services and performance metrics to enable revenue and service delivery to time, cost and quality in your patch through DL and partners (3rd party).  
• Delivery of repair service metrics for all fibre products across your patch, this will include resourcing decisions and managing major service outages.
• Accountable for your P&L, capex, bottom line profitability & all delivery across your patch, achieving this by using skill and judgement to make the right decisions to optimise the success of your team  
• Role models and fosters a “pride in patch” mentality with your team and your local partners, ensuring ownership of and being a custodian of the patch network assets.

 

You\'ll have the following skills & experience

• Proven track record of operational grip, delivering results, balancing quality and quantity. 
• Clear evidence of ability to engage, inspire people and manage change whilst delivering excellent business results.
• Able to collaborate and work effectively across complex and matrixed relationships and utilise influencing and negotiation to reach agreement
• A true customer champion, with the ability to be solution focused, demonstrating customer empathy in everything you do. 
• Extensive understanding of Openreach network (and products)
• Strong stakeholder management skills with ability to build effective working relationships.
• An advocate of Continuous Improvement 

 

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer. 

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community