Earl Paddock Transportation Inc. is powered by a skilled team that thrives on solving complex transportation and logistics challenges specializing in hauling a wide variety of flatbed shipments. At Paddock’s, we have a can-do culture in which transportation industry professionals excel. As a family-run company, Earl Paddock Transportation Inc. has always been serious about taking care of the team that drives our business. We take pride in our high rates of staff retention, and work hard to build win-win relationships with each of our team members!

Monday - Friday 8:00 am to 4:30 PM 

Job Description:

• Assists all customers (and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies shop Manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to the shop, making sure all parts are tagged with customer names and job numbers.
• Barcodes scan and enter parts into the inventory system
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily..
• Makes sure all internal requests for parts are billed on the service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Ongoing training and supervising of the junior parts person and parts room
• Other tasks as assigned.