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About this role

Our partnerships matter. To our service, our delivery and our customers. You'll be responsible for the health of these critical relationships by establishing the right framework, owning its implementation with our partners and ensuring it remains fit for purpose.

You'll be responsible for the performance of our key internal and external partners to deliver and maintain service for our major BT Ireland customers. The aim of the Partner Manager is to ensure that excellent service, quality and value for money is delivered through our most critical service partners, which supports BT Ireland’s own commercial and operational performance. 

You'll also be responsible for identifying and delivering effective improvement projects with critical partners that make a measurable improvement to operational/commercial efficiency, customer experience or growth. The role holder will proactively identify Improvement opportunities and create case for change within the function.

You'll have the following responsibilities

Maintain a healthy relationship with our key partners.

Drive strategic partner service performance to achieve service excellence and high quality Customer Experience.

Work across BT Group with partner stakeholders to agree, prioritise and implement key initiatives, communicating outcomes and progress.

Acts as the BT Ireland point of contact for our partners.

Champion BT Ireland interests and to influence strategic focus of our partners.

Advise senior leadership team in BT Ireland on commercial/contractual performance of our partners.

Deliver quarterly service reviews with partners and BT Ireland senior leadership.

Implement and manage a strong governance framework whilst ensuring the basis of good partner management is in place.

Delivery of supplier scorecarding and performance improvement across all elements of value (service, delivery, quality, cost and risk.

You'll have the following skills & experience

Skills:

Strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.

Able to operate and influence at senior levels both internally and externally.

Strong relationship, contract management and partner management skills.

Strong Communication skills, with the ability to create clear strategic goals and direction, aligning the team whilst motivating/ empowering matrix teams to deliver.

Strong organisational skills, to manage conflicting demands on time

Strong negotiation skills.

Experience:

It is anticipated you will have experience of building and maintaining effective partner and stakeholder relationships.

Managing critical partners and developing effective governance frameworks.

Experience working with contracts, key commercial terms and key performance indicators (Desirable).

Experience of identifying performance improvement opportunities (commercial and operational) but also managing and mitigating business risks.

Experience in delivering messages (good or bad) clearly, promptly and honestly.

Experience of building strong quality and service improvement plans.

Benefits

Here are BT Ireland, our purpose is to Connect For Good and to have a positive impact on people, planet and society. We’re very proud of our accreditations as a Healthy Place To Work (Great Place To Work Institute) and as a Responsible Business leader (Business in the Community/NSAI).

One of our highest priorities is being a diverse, equitable and inclusion organisation, and our aim is to foster a sense of belonging among employees and to support everyone to reach their potential with us.

Other great benefits include:

Competitive salary and bonus 

BT Ireland Pension Scheme – 5% BT contributions

Life Assurance from 1st day of employment – 4x salary

We provide healthcare cover & permanent health insurance (income continuance)

You’ll have the opportunity to buy BT shares

Discounted BT products – like free Broadband once our service is available at your address

Encouragement of flexible working – locations and hours of work

Access to excellent training tools, programmes and communities to help you connect, learn and grow.

Great support for working parents

22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year

Three days of company time to volunteer, and be involved in amazing charitable initiatives like BT Young Scientist & Technology Exhibition

Be part of our payroll giving programme, where you can support good causes

We also have a subsidised social club

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About BT

In BT Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.

We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!