What does being a Call Center Representative mean at Lifestyle Home Products?

As a call centre representative at Lifestyle Home Products, you will spend most of your time making outbound calls, and receiving incoming calls, to-and-from potential customers and helping them come with a solution for their home Windows & Doors, Jacuzzi Bath Remodeling, and our Four-Season Sunrooms.

You will utilize our CRM and Cloud Call Center Software to streamline the process and maximize your ability to make a significant impact on our collaborative success.

You will become part of a team that shares a common goal—improving the Lifestyles of our customers and employees for years to come. We achieve this with a flexible remote environment, while still delivering valuable opportunities for professional development & growth.

Here’s what you bring to the table as a Call Centre Representative:

Self-accountability is important. We believe in your ability to hold yourself responsible, and work effectively in a work-from-home setting. Here’s what we need from you:

Make outbound calls and receive inbound calls from various lead sources.

• Promote our routine sweepstakes and product promotions to potential customers.
• Effective communication skills to build rapport with prospects and schedule appointments for our Sales Team.
• Work with various departments to support the sales process from start to finish.
• Address questions, concerns, and overcome objections to help potential customers.
• General customer service skills including active listening and empathizing with customer needs.
• Negotiation skills to help the customer understand how the product or service meets their needs.
• Confirm appointments daily and reschedule whenever required; ensuring other team members are well informed to deliver a great customer experience.
• The ability to effectively utilize CRM & Call Center Software to automate much of the communication process (Email, Texting, Voicemail, and Calls), to maximize productivity.
• Participate in weekly huddles and routine training sessions in-house, and with various vendors.

Here’s what we're looking for:

• The ability to manage your own schedule effectively.
• A high school diploma or equivalent.
• At least 3 years of inbound & outbound telemarketing experience.
• At least 3 years of experience working with CRM & Call Center Software (Lead Perfection & Five9 is considered an asset).
• Proficiency with various Microsoft Office & Google Workspace Applications (Word, Excel, Gmail, Calendar, etc.).
• A commitment to continuous professional development & training workshops.
• The ability to attend weekly meetings, to review calls and discuss improvement strategies.