Join Sky as a Part-time Customer Service Advisor in our Sheffield contact centre earning £19,750 rising to £20,800 pro rata per annum on completion of your Starting Out training with the opportunity to earn up to 11% bonus every year too.

It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.  

Flexible shifts available – you choose!  We understand that if you’re studying or have a busy home life, it can be difficult to find a role that’s flexible enough to meet your needs. Therefore, we’ll allow you to choose from a selection of available shifts, as long you can work a minimum of 20 hours per week between the hours of 8am and 9pm.  

What you’ll do:

• Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
• Learn about our products and how to have great conversations with customers 
• Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
• Be part of a supportive, fun, and friendly customer service team

What you’ll bring:

• Brilliant listening skills
• A passion for problem solving
• An ability to empathise and understand customer needs
• A passion for delivering brilliant customer service

The Benefits: 
There are reasons people can’t stop talking about #LifeAtSky as there’s something for everyone with our fantastic range of benefits:

Individual Lifestyle:

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
   

Health and well being:

• Discounts on external gyms
• Cycle to work scheme
• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
   

Financial wellbeing:

• Sky pension plan and Life Assurance which gives you extra piece of mind
   

Share in the Company success:

• Annual sharesave scheme and long service awards