Marvin is a premier manufacturer of made-to-order wood, wood-clad, and fiberglass windows and doors. Offering unparalleled value with craftsman-quality construction, energy-efficient technology, and the industry's most extensive selection of shapes, styles, sizes, and options.

At Marvin, we always strive to find better, more sustainable ways to enrich people's lives and the space where they live, work and play. 

We are currently seeking for an Order Management Coordinator who will be  supporting the sales team with non-customer facing administrative tasks such as order placement, auditing contracts, order acknowledgements. The ideal candidate must have a keen eye for details and a resolute commitment for excellence.

If this sounds like something you will be interested in, Apply Now! We want to meet you!

What’s in it for YOU!

• Family oriented work environment
• Opportunity to grow within the company and work with fun and dynamic people
• Matched RRSP contribution
• Comprehensive health benefits
• Life insurance / LTD coverage; and more!

What YOU will be doing:

Order Management

• Receive, audit and process orders from our National Sales Team (Dealer Partners and Territory Managers)
• Prepare customers files with all components of a complete order including signed purchase agreement, signed quote, drawings and ensure that payments have been made
• Communicate with National Sales Team and Dealer Partners to ensure all parts of an order are complete and accurate; send questions and request clarification on orders as needed
• Work with the Technical Support Team to clarify questions related to assistance requests and structure checks
• Provide backup to the service department by processing service orders (support for vacations or sick days)
• Act as a Marvin Windows Canada Help Desk for OMS (Marvin’s internal order management system); provide support to the National Sales team and Dealers regarding OMS questions.

Administration

• Receive and audit order acknowledgements
• Review order financials and prepare file cover sheets
• Prepare and distribute delivery papers
• Assist co-workers on various tasks, projects and month end exercises when required
• Work with accounting, logistics and technical service departments
• Supply accounting with sales figures pertaining to orders booked on a daily basis
• Take initiative and use sound judgement
• Other duties may be assigned from time to time as required

What YOU bring to the table:

• Minimum high school education /College Diploma or equivalent
• 2 years experience in Order Management/Customer Service experience (preferably in the windows and doors industry or building / construction materials industry).
• Must possess superior organizational skills and ability to balance multiple priorities
• Strong commitment to excellence and attention to details to perform audit functions
• Proficient in MS office (Word, Excel, Outlook)
• Excellent communication skills both verbal and in writing to work effectively with cross-functional teams
• Self-starter with problem solving skills
• Exceptional interpersonal skills while observing professionalism and diplomacy at all times
• Ability to work individually as well as part of a team
• Willing to upgrade knowledge as required
• Ability to adapt to new technology

Working Conditions

• Operation of desktop computer and peripherals
• Extended periods of sitting
• Interaction with internal staff, dealers, management