Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Joining our Microsoft Federal Operations team will bring you close to the customer and a leading edge go-to-market team. The team has a dynamic, mission-driven culture, with a high degree of passion to meet the needs of US Government customers with a range of solutions. We offer unique opportunities to work across global projects and teams in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. 

This will be hybrid role across a highly matrixed, multinational organization supporting multiple functional areas across Microsoft Federal Operations focused on the following:   1) Support Federal Operations Government High Security clearance programs.   2) Transactional Enablement driving the operational run business.  3) Deal and Task Order Management focused on Contracting and Billing supporting Field stakeholders and Project Management Office.  4) End to End Process design and continuous improvement. The candidate will be supporting the business to influence program, policy, and process enhancements to drive optimization across Operations. Candidate will be accountable for the ongoing tracking of business benefits. Also exhibit outstanding organizational, planning, communication, judgement, and negotiation skills, using data and analytics to drive performance insights and improvements and has a strong customer and compliance focus.

Responsibilities

Transact Enablement

Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification.

Lead change management of multiple projects and programs related to service delivery, transaction readiness, business and process improvements, new program launches and tools.

Support critical pre- & post-sales issues and escalations to resolution across stakeholders.

Drive partnership on end-to-end systems support and readiness with engineering stakeholders ensuring flawless execution on transaction activities (i.e., Government High Security, Contracting and Billing)

Provide data, analytics, and insights from our transaction engine into future process, policy, and capability improvements.

Process Design and Improvement

Curate in-depth understanding of end-to-end Process Area, its performance, pain points and issues.

Engagement, alignment, optimization & governance of x- Microsoft teams engaged in process.

Performance Measurement: Monitor and report end to end process performance, health, improvement scorecard with KPIs and business outcomes (effectiveness, efficiency, % process documented, cost, capacity, productivity, quality, and ROI).

Compliance: Develop proactive monitoring and controls measuring process rigor, compliance, and quality.

Researches, analyzes, and recommends improvements to the organization's business processes to improve overall organization performance.

Build and scale processes and capabilities to enable future growth of Government programs, strategic partnerships, and new business models. 

Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification. 

Operations Deal and Task Order Management

Execute contract to cash functions for US government customers and partners, including a mix of manual data entry for custom processes, alongside monitoring deal automation flow and Government high security transactions.  

Develop deep Field, Partner and Direct Government contracting sales knowledge as well as understanding of the Microsoft sales process (or similar industry sales process). 

Collaborate with senior business stakeholders including Microsoft sales teams, Microsoft partners and Project Management Office (PMO) to track deal status and arrival patterns. 

Understand and apply financial and regulatory controls that drive compliance and Government security requirements.

Ensure policies and processes are enforced and communicated. Accountable for tracking, resolving, and determining root cause of escalations. 

Qualifications

 Required Qualifications

5+ years minimum experience in both high volume and custom transaction processing operations or program management in business process outsourcing, global service delivery, and/or vendor management.

A minimum of a bachelor’s degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience.

Demonstrated experience driving process improvements.

Experience developing data flow diagrams using business and data analysis to determine data flow characteristics and data model requirements.

Process design experience modeling AS IS and TO BE processes/standard operating procedures (SOP) using a variety of tools and techniques to develop end to end process.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Candidates must have an active US Government TS/SCI security clearance and be willing to upgrade to TS/SCI (with polygraph), or have an active TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. 

Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation.

 Preferred Qualifications

Master’s degree or MBA.

United States Government (USG) contractor experience is a plus.

Experience in an offshore environment supporting a global delivery business in both contract management and service delivery.

Strong business knowledge and ability to set clear expectations for business outcomes within a global multi-site operation and Federal Government environment

Ability to simplify complex situations, strong analytical and problem-solving skills.

Must be able to multi-task and project manage many tasks simultaneously with the ability to work under continual deadline constraints.

Strong project and process management experience

Proven ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods.

Experience in obtaining and using diverse customer feedback and using customer knowledge to optimize the design of agreement-to-cash processes.

Business Process Management (BPM) certified and experience with Government high security transactions, orders, adjustments, pricing, discount and product attribution.

Experience in use of Six Sigma, Lean, Agile and/or Scrum Methodologies modeling AS IS and TO BE processes/SOPs

Outstanding analytical and problem-solving skills and proficiency working with large data sets (structured and unstructured) and relational databases. Track record of successful delivery of complex global solutions to support enterprise business objectives.

4+ years of demonstrated Global Program Management or Project Management experience preferably in Government, data operations or technical environment.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.