Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Operations Manager

• In your new role, you’ll be helping drive a range of operational planning initiatives ensuring our growing portfolio of merchants are well supported.
• You’ll be exploring, implementing and embedding technology to support the business meet efficiency goals while managing the reporting of risk and controls
• It’s an opportunity to be seen as an ambassador for Innovation both internally and externally

What you’ll do

As an Operations Manager, you’ll support the Head of Merchant Operations drive simplification, collaboration and consistency in how our business runs. You’ll gather and analyse data to uncover business insights and recommendations and contribute to all aspects of the Innovation team to design, implement and optimise the operating model.

Your responsibilities will also include:

• Managing the planning and implementation of various initiatives which Merchant Operations are at the heart of what we do.
• Playing a critical role in the implementation and ongoing management of systems to support operational processes and provide guidance to others on operational processes
• Collecting and presenting valuable operational analytics and developing insights and recommendations to help improve the running of the business
• Applying your expertise in quantitative analysis, data visualisation and data-mining to tell the story behind numbers and derive actionable insights for the business
• Presenting results to management and implementing recommendations in collaboration with other team members
• Driving a culture of proactively identifying and addressing risks across the business.

The skills you’ll need

We’re looking for someone with a good understanding of operational processes and systems, with the ability to understand business processes and develop future business improvements. We’ll also expect you to have good analytical and problem-solving skills and an ability to quickly understand how new products and solutions can benefit operational efficiency.

You’ll also need:

• The ability to engage with a range of internal and external stakeholders and work collaboratively in a team environment
• The ability to communicate complex processes and ideas in ways that enables them to be understood
• Experience of SaaS in commercial environment
• Excellent written and verbal communication skills, and good planning, prioritising and organising skills

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.