Key responsibilities of the role include but not limited to:

• Oversee the Operations and Customer Service activities Import, export, airfreight and seafreight.
• Following directly the Operations and Customer Service activities for Key clients. Maintaining information standards, revenues and pricing within Cargowise EDI System.
• Liaise and coordinate with Customers in order to provide and ensure the highest level of service, planning and implementing services to follow up customer satisfaction
• Coordinate the daily customer service and operations team in the Branch
• Lead process implementation and/or continuous improvement process
• Coordinate all urgent shipments and ensure that customer requests and complaints are responded to in a timely manner by the respective staff, to ensure customer’s needs and issues are resolved promptly to their satisfaction
• Recruit and conduct training to new team members and ensuring staff are carrying out their duties in accordance to Company Policies and customer’s requirements / procedures
• Prepare branch monthly report and other required reports.
• Developing and reviewing policies, programs and procedures concerning customer relations and goods/services provided
• Generating & calculating freight quotations / tender documents, including review of rates and suppliers;
• Demonstrate the highest possible level of service within the business unit, by personal example;
• Comply with all quality, safety and environmental policies and procedures;

KEY ATTRIBUTES

• Extended and demonstrated experience in the Freight Forwarding industry
• Able to communicate and interact effectively with people from multi-functional and diverse backgrounds
• Strong customer service orientation
• Well-developed negotiation with persuasive skills
• Able to solve critical issues in a fast-paced environment with time sensitive deadlines
• Excellent written communication skills, ability to present internally and externally with customer focus
• Chinese speaking preferred but not essential
• Strong knowledge about Cargowise Software
• An ability to actively roll out sales initiatives to existing customers
• Excellent product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution
• Understanding of advanced job billing techniques, particularly costing processes
• Good ability to build relationships both internally and externally
• A committed team player, who is self-motivated, loyal, flexible & hands-on
• Ability to work under pressure and meet internal and external client deadlines.
• A strong desire to help the company to set up and grow in New Zealand market

Skills and experience

The following skills and experience are essential for this role: 

• Cargowise system Knowledge
• at least 3 Years experience in freight forwarding or shipping industry
• Great communication skills
• Awesome attitude
• Proven Leadership skills

 What's on offer: 

• A full-time permanent opportunity
• An attractive salary packages with yearly end bonus structure
• Carpark in CBD
• Assistance and training from other company branches