This is an exciting opportunity for a reliable and organised operations administrator to join our award-winning company and to work within an agile global business which promotes portable assistive technology.

This is a permanent, part-time role (working term-time only) from Monday to Friday during 9am to 3pm. The successful candidate will have holiday during all the school holidays in NSW - this is approximately 12 weeks leave a year.

You will be joining a growing team at the Parramatta office (situated in O’Connell St, North Parramatta opposite the Parramatta Leagues Club) to handle orders, returns and provide a high level of customer service in the following areas:

Order management

Place customer orders

Booking courier shipments

Place customer trial orders

Parent trial orders – placement and follow up with customers

Returns Management

Raise return requests as required

Complete returns process as required

Returns enquiries assistance as required

Chasing overdue returns

Charge, test, upgrade & process returned pens

Customer Care

Representing the Company as first point of contact and assisting with all customer enquiries and product support (phone/live help/email, etc) in a timely manner

Provide exceptional customer service at all times

Handling online sales after care

Communicate professionally and politely both verbally and in writing

Demonstrate a high level of knowledge of our products & procedures

Conduct other tasks as directed by the Global Operations Manager.

If you have some admin experience, a strong work ethic and a positive, friendly attitude, we want to hear from you!

Scanning Pens is the global re-seller of C-Pen products, smart pens that assist those with reading difficulties such as dyslexia, autism, ADHD, mild cognitive impairment or auditory & visual processing disorders. The pens also assist those with low reading levels. We are a registered NDIS Provider.

Requirements

Microsoft Office Proficient (word, excel, outlook)

CRM experience is an added advantage (specifically NetSuite experience, although training will be provided)

Good organisational and communication skills

Good understanding of English language (both written and spoken)

Good email etiquette and a professional, confident telephone manner

Energetic, self-starter with ability to adapt to change in a highly dynamic work environment

Ability to maintain a high level of activity, manage multiple projects simultaneously and work effectively to bring about expected outcomes

Be motivated to succeed

Ability to work independently and as part of a team

Must be able to communicate and work effectively with co-workers in a professional and courteous manner

Be approachable and friendly with a positive attitude

Must be in possession of a high school diploma

Must have the right to work in the USA

Benefits

Small, friendly team

Annual Salary 29,898 CAD (paid bi-weekly)

Annual bonus

Annual Salary increase

All school holidays off

10 days sick leave per year

All national public holidays

Working Monday to Friday from 9am to 3pm