Position Summary:

Reporting to the Manager, Operations and Administration, the incumbent is responsible for front line office support for Accessible Learning Services, including support for Counsellors, Assistive Technologists, Learning Strategists in the areas of accessibility and academic accommodations.

Responsibilities:

Front-Line

Responding to service inquiries, scheduling student appointments; the highest level of student/client service to individuals who may be facing difficulty or seeking support for physical and mental health, as well as students with disabilities.

Appointment Booking

Understand the nature of student issues in order to book appointments.

Schedules (and re-schedules when necessary, due to counsellor or staff absence or as requested by student) appointments for counsellors, Assistive Technologists & Learning Strategists within the Electronic Appointment Booking system (must maintain up-to-date knowledge of appointment booking system).

Provides information (internal and external inquiries) on the programs and services/requirements provided the department and College as a whole.

Employment Forms

Ensures application forms are properly completed to ensure accurate/timely payment.

Prepares part-time contracts on i3.

Operations

Organizes and maintains a large case filing system.

Includes creation of new files ensuring the appropriate forms are part of the file.

Responsible for mail delivery and distribution.

Maintains office supply inventory.

Other

Providing support with Semester Start-up Orientations, Mental Health Awareness Day, Autism Awareness Day, Global Accessibility Awareness Day.

Qualifications:

Education

Minimum of a one (1) year certificate in Office Administration or a closely related field.

Experience

Minimum of three (3) years’ administrative experience in a front office role.

Experience in accessibility/ disability services is an asset.

Skills

Advanced skills in SharePoint, MS Office, Excel and related computer programs.

Strong organizational skills.

Able to multitask, prioritize, and manage multiple tasks and competing deadlines with minimal supervision.

Exceptional customer service and communication skills to interact effectively with multi-cultural/racial/able students and staff.