Guest Services Reservations Agents - Queenstown

Become part of our NZSki crew this winter and have an unforgettable season! We are recruiting for our Guest Services Reservations team - the first point of contact for guests even before visiting Queenstown.

Providing professional, friendly, and efficient sales and support services to guests of all backgrounds by responding to phone and email enquiries through all our customer channels.

Tasks include :

Responding to enquiries, such as bookings, rescheduling or product information, via phone and email for all mountains

Supporting guests who have purchased online through our websites and agent portals to ensure a seamless post-purchase experience

Providing technical support for guests who are having difficulty purchasing online or using their MyPass account

Communicate with mountain departments for latest information as any changes in weather / road conditions and lift operations that may impact a guest experience

Support the Snow Centre sales team with face-to-face customer service during busier times

The Location :

Our Reservations team works from our Queenstown offices, based in the same building as our sales point the Snowcentre in Queenstown CBD.

Throughout the season you will be given the opportunity to also work shifts at our mountain locations. The ski busses leave from the Snowcentre for you to take the bus up right after your shifts or on your days off to enjoy the snow with your mates.

The Benefits

Free 3 Peak Season pass and seasonal transport during your time of employment

Plenty of NZSki product, apparel and experience discounts

Great discounts at selected local businesses (restaurants, bars, health clubs, spas, activities and more)

Unique work culture and an experience you’ll never forget

Further information

Valid work visa required. Work sponsorship option not available.

Flexible employment options : Full-time, part-time, casual, 4-day-weeks etc.

Vaccine passport required

Apply online now and lock in your winter job. Online interview invitations to follow in March.