Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;

Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);

Database management and ongoing auditing of files and information captured;

Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;

Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team;

Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;

Attend pharmaceutical sales meetings as required;

Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;

Work with patient associations and advocacy groups;

Establish and maintain partnerships with pharmaceutical team;

Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;

Clear communication to the manager, team and the client regarding the management of patient cases;

With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.

Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols;

Provide feedback regarding current protocols, databases, processes, inter-departmental relationships

Be available on call after hours and weekends (24/7) for periodic telephone consultation and emails as needed by the specific program

Responsible for reporting all Adverse Events to the assigned units/departments.

The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.

May be required to be on standby/ on call as part of this role. 

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

A Bachelor’s degree or registered nurse (RN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of Nursing experience;

Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience;

The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;

Bilingualism (French and English) strongly preferred;

Experience in hematology and/or nephrology an asset;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Strong ability to multi-task;

Ability to work under pressure;

Superior customer service skills;

Internet-research and computer savy; has strong verbal and written communication skills, problem solving skills and is a team player;

Strong phone etiquette;

Ability to communicate and comprehend medical information;

Demonstrate teamwork abilities;

Ability to work autonomously;

Ability to handle sensitive issues with opposing opinions and strong negotiation skills;

Strong business and financial acumen

Strong analytical and mathematical skills

Ability to communicate effectively both orally and in writing

Effective interpersonal and leadership skills

Effective organizational skills; attention to detail

Ability to consistently meet deadlines

Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Excellent presentation skills

Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs

Available for travel at least 15% per year

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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