Job Description

Port Boat House is looking to hire 01 Service/Parts person in Tofino, British Columbia for permanent employment. Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Job Description for Service/Parts Persons

• Managing parts orders, service appointments and inquires through face-to-face interactions, over the phone, internet and by email.
• Ensure every customer interaction is memorable and positive.
• Solve customer concerns in a professional manner.
• Explain all parts and service options to customers including time and cost estimates
• Meet and exceed sales targets. -Check in customer vessels, perform a walk around inspection and write the appropriate work order.
• Develop as many solution methods as possible, attempting to keep costs low
• Receive payments from customers (cash and credit/debit) and provide labor estimates when necessary.
• Assist in routine inventory counts and restocking.
• Source and place accurate parts orders for customers, and technicians.
• Ensure a high level of customer satisfaction including handling elevated customer issues until resolution.
• Maintain detailed records of delivery pick-ups.

Employment Requirements

• Preference will be given to applicants who currently hold Yamaha certifications
• Exceptional English verbal and written communication skills
• Ability to use MS office (word and excel)
• Strong Computer Skills
• Ability to multitask in and establish priorities in a busy environment
• A positive attitude and helping mindset
• An eye for detail
• 1-2yrs Working experience in the same field is preferred