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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Network System Operations Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development

What you'll do

You'll form part of a team responsible for providing monitoring and initial triage on the NWG global network estate on a 24×7 basis. You’ll be contributing to and supporting the delivery of a robust production management service for relevant infrastructure platforms.

Please be advised this is a 24x7 shift role and we require applicants to be able to commit to shift work and be located on site at our Edinburgh location full time.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you'll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues and work well as part of a team. You will need to be highly organised, disciplined and adaptable with excellent communication skills. You must be willing to own and escalate operational incidents, as well as collaborate with Operational support teams, Service Delivery and Recovery Management through to incident resolution.

We’ll also look to you to demonstrate:

• Experience of working in an NOC, Global Service desk or similar Operations team
• The ability to manage incidents and fulfil service requests with experience of working with monitoring toolsets such as Solarwinds, PRTG and Logic Monitor
• Experience of the initial troubleshooting of network infrastructure, including Switches, Routers, Firewall and Voice would be advantageous
• Basic knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• An understanding of operational principles
• Commitment to working 24×7 shift pattern at on site locations