Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the General Manager, Customer Service, The Network Support Manager - Cargo will work in close collaboration with Flight Revenue Managers and the Central Capacity team to oversee and orchestrate the optimal build and movement of cargo in a specific region. Working within our Customer Service department, this critical and impartial role will balance commercial requirements, customer needs as well as operational efficiency. 

Responsibilities include: 

• Oversee inventories for specific regions and direct local freight planners on established priority lists; adjust as new information is received.
  
• Implement long and short-term capacity planning requirements as directed by the centralized Capacity / Flight Revenue Management teams (responsible for freight less than 24 hours to departure). 
  
• Provide strong leadership and guide local planners on requirements, recovery actions and critical shipment oversight. 
  
• Engage and build strong relationships with local cargo teams and provide guidance/feedback to local management on planning performance related matters. 
  
• Responsible to ensure the execution of cargo critical oversight lists for each region and proactively communicate with regional Sales managers and/or executives on the status of their sensitive shipments. 
  
• Be a point of contact for Executives and regional Commercial teams to ensure critical freight moves as booked. 
  
• Liaise and work with Manager, Cargo Customer Success to implement and maintain effective oversight on customer escalations and must ride freight. 
  
• Conduct effective cargo inventory management to maximize the uplift of flights, load factors and minimize inventories on hand. 
  
• Work with local cargo offices to provide instructions for freight planning and loading.
  
• Monitor freight build and planning processes to ensure flight maximization and provide instructions for freight planning and loading. 
  
• Oversee and coordinate the rebooking process for freight that does not move as booked or needs special recovery actions. 
  
• Responsible to create a sense of ownership and close collaboration across the workforce, so that planning employees feel empowered to use their judgement and experience to make sound decisions.
  
• Maintains current and accurate product knowledge and policies while staying in close communication with HDQ for changes and recommendations.
  
• Maintains current understanding of capacity planning requirements as well as operational fundamentals to understand the process flows for Cargo. 
  
• Develops and maintains strong relationships with commercial and operational teams.
  
• Engages company executive involvement with customer management (i.e customer service escalations).
  
• Works closely with Customer Success team to ensure customer satisfaction & problem resolution.
  

Qualifications

• University degree or equivalent. 
  
• 5+ years of relevant experience in airline operations; Cargo, Airports or Customer Service
  
• Knowledge and/or understanding of Cargo operations including load planning an asset. 
  
• Commercial or Operational background is an asset.  
  
• Strong Customer focus with the ability to work under pressure, handle stressful situations and maintain flexibility. 
  
• Ability to influence, convince and create mutually acceptable solutions in the context of irregular operations.  
  
• Must demonstrate significant achievements in specific quality areas and/or issues; proven superior communication and interpersonal skills, writing skills and leadership capabilities. 
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  
• Mandatory Covid-19 Vaccination Required
  

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

 Diversity and Inclusion

 Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

 As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted