The opportunity and about the role:

Reporting to the  Team Leader, this role will support our presence and team in our Brisbane/Gold Coast office. 

Your main functions will be to supporting the wider team with managing case load, providing customer service to clients.

You will be required to maintain relationships with key customer stakeholders and direct customers, helping to gain new leads and business opportunities, on-boarding new NDIS participants, managing and existing portfolio’s which are based in the Melbourne region.

Responsibilities: 

Ensure that NDIS quoting and funds are within the NDIS plan to delivers services

Manage the funding and rostering requirements of the NDIS funds allocated

Ensure  the funds are monitored and match left to spend reports weekly

Maintain communication with customers, support coordinators and plan managers regularly in regards to finances

Ensure that staff and other resources are efficiently allocated and managed to meet participant requirements.

Maintain positive relationships with key internal stakeholders enabling smooth interfaces across business / function lines and delivering agreed outcomes

Maintain and work collaborative with all teams across HCA to support the customer’s needs, such as funding, shifts, extra shift requests, reviews, change in supports, complaint management

Work with the recruitment, rostering and care coordinators in line with the processes and requirements to support the customers’ needs

About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

We play a crucial role in shaping the future of Healthcare in Australia; we encourage flexible working arrangements, and we enjoy a working environment where our employees feel valued.

Healthcare Australia is leading the efforts in vaccine administration, hotel quarantine and government projects across Australia and New Zealand.

The rewards:

Working for us will put you in a strategic position with your career, with opportunities for growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant. There will be a laptop and travel will be reimbursed per KM travelled.

If you are looking to join a market leader in the ever-growing healthcare industry and contributing towards delivering the highest level of NDIS services in Australia, then HCA is for you. We are a people-centric business with our core values being the heart and soul of all that we do.

Is this you?

Experience of the disability/community sector (or similar sector).

Experience in a SIL environment is desirable

Driven, passionate and dedicated to delivering effective supports to with people with disability

Emotionally intelligent and an ability to emphasis with customers and respond to their ever-changing needs.

Ability to calmly perform in high pressure situations

Determined to perform, exceed targets and execute commercial concepts.

Excellent communication and customer service skills.

Looking to establish yourself within an organization to grow.

Hold current Working with Children Check and NDIS Worker Screening Check

Hold current Police Check (3 years) or be willing to obtain one

Fully vaccinated against Covid-19

If the answer to all the above is ‘yes’ then apply today for the opportunity to make a real difference in the lives of people with disability.

At HCA we are committed to embracing diversity and committed to providing a safe working environment. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, people from diverse ages, cultures, faiths, abilities, gender and sexuality.