£19,500 per annum National Trust Holiday Cottages Advisor Free access to National Trust sites Wide ranging discounts on retail, health & wellbeing, travel, technology and much more Location: Bootle Hours: Full-Time - 37.5 hours per week. Monday to Friday 9am to 8pm, Saturday 9am-5.30pm, Sunday 9am-1pm Contract: Permanent At Capita Experience, we're experts in every aspect of customer experience. Our success is built on over 40 years of understanding this market and doing what we do best - truly transforming our clients' customer management operations. We're proud to work for some of the best-known brands in the country, and we're trusted to provide best-in-class customer support experiences. Our ambitions go far beyond making customers happy - we aim to turn them into ambassadors, people whose actions and recommendations will boost the reputation and support the growth of our partners, helping their organisations to be successful. Job title: National Trust Customer Service Advisor Job Description: Our client, the National Trust, protects and cares for places so people and nature can thrive. As the biggest conservation charity in Europe, it looks after hundreds of houses and close to a million objects, along with vast areas of coastline, countryside and green spaces, for everyone's benefit. Our dedicated teams make sure that millions of the Trust's supporters are well looked after, and our frontline customer service team are a vital part of that. We are looking for Holiday cottage advisors to join Capita, working on behalf of the National Trust, where you will use your love of national heritage to help build meaningful, stress-free relationships with customers. You will be taking inbound calls from customers wanting to book a National Trust property for a holiday or work. Some customers will want to book a property which is unavailable due to being booked already, in this instance the you will need to discuss other properties/options. Therefore a good understanding of towns/cities in the UK is vital as some properties are situated in towns near the beach and others more inland in forest areas. You will need to really understand the customers in order to sell a property to them and recommend what is right for them. Great communication skills are essential. Enthusiastic and helpful. A candidate who is already a member of the National Trust would be preferred but not essential. Also anyone with experience in selling holidays would be preferred. We offer structured training and development to support you right from the get-go and give you the opportunity to continue learning and growing, with access to online learning. What you'll be doing: You'll create easy, stress-free interaction for all customers by giving relevant information to help support them when booking a property. You'll handle enquiries with empathy and integrity by ensuring each customer is treated with due care and provided the best level of support You'll work effectively with internal and external stakeholders to ensure exceptional service What we're looking for: Great communication skills are essential, can clearly communicate in written as well as spoken English Enthusiastic and helpful A candidate who is already a member of the National Trust would be preferred but not essential Experience in selling holidays would be preferred but not essential You take pleasure in solving problems - you may not always know the answer, but you'll know when to look and you'll be determined to find it You are interested in people and want to listen and understand what they need You are a team player who can work collaboratively in a remote environment You are resilient and able to support multiple customer priorities You enjoy working with new technology in support of customer outcomes You have a quiet and private space to work at home with a strong WiFi connection What's in it for you? Here are some of the great benefits you'll experience when working with us: a competitive basic salary of £19,500 per annum 22 days' holiday (rising to 27) with the opportunity to buy extra leave the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel and technology access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. free access to places the National Trust looks after You'll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you. What will happen next: Choose apply now to fill out our short application Your application will be reviewed by our global recruitment team We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessmentsarcticshores.com and complete as soon as possible Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team To view our Covid-19 and process adjustments information, please visit the Capita Careers site. Equal Opportunities We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. Location: Bootle , United Kingdom Time Type: Full time Contract Type: Permanent