We have a brand new opportunity for a Head of Operations to join our leadership team in our multi venue hospitality business in Nelson, NZ.

In this newly created role reporting to the company director you will be responsible for ensuring the delivery of exceptional business outcomes through proactive leadership for our growing range of hospitality venues.

Our ideal candidate will be inspirational with great delegation skills. Equally they will need to be happy to roll up their sleeves and get stuck in on the floor optimizing processes and creating and replicating systems within each venue.

They will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

 Responsibilities

• Leading operations from the front, through workload management, system troubleshooting and addressing any other issues.
• Understanding the 'bigger picture' and creating synergies across your teams ensuring they all work together.
• Ensure correct processes are being followed by all team members.
• Reporting, Forecasting and Communicating insights with the company director and wider leadership team.
• Establish and monitor KPI figures for each venue.
• Drive operational excellence through ensuring accuracy of systems and databases.
• Developing plans for continuous improvement and process optimization