• Frontline support role with shift and clinical leadership opportunities
• No two shifts are the same in this diverse role which covers a variety of both mental health and addiction services support
• Supportive team culture
• External supervision provided and registration paid for

Help provide 24/7 support to New Zealanders across a range of essential services as part of the National Telehealth service.

• Work from home or office-based from either Auckland, Wellington, Christchurch
• Shift focus on over night shifts (10pm-7am) plus some afternoon and evenings
• Competitive hourly rate plus penal rates for overnight and weekend work

About the role - Atu mo te mahi

The Mental Health and Addictions Professional role is both dynamic and diverse and will see you working as a part of a collaborative 24/7 shift team, supporting a range of essential services as part of the National Telehealth Service. These critical services use core counselling skills to support people around relationships, alcohol and other drugs, depression and mental health issues, suicide and self-harm and problem gambling.

More specifically your role will involve the following:

• Brief mental health and addictions support, including assessments, interventions, support planning, advice, referrals, risk identification and crisis management, respecting backgrounds and cultural needs
• Communicating with service users via phone, email, SMS and online chat
• Working with frequent and complex callers
• Supporting staff with de-briefs
• Undertaking shift supervision duties on a weekly roster, and having oversight of the services and call flows
• Providing coaching and support to all MHA staff as requested
• Accurately recording client information using various IT systems
• Participating in continuous improvement of quality and service developments, always ensuring ethical service delivery

About you - Pehea koe:

• Diploma Level 7, Bachelor's Degree or higher in relevant field e.g. counselling, addictions, psychology, psychotherapy, social work
• At least two year's experience working in a mental health or addictions role
• Full registration with a relevant professional body (DAPANZ, NZAC etc)

Your personal attributes will include the following:

• Strong counselling skills and an ability to use sound judgement
• Excellent listening and communication skills, including an ability to quickly build rapport
• The confidence to work with new technology, tools, and resources
• The ability to remain calm and composed when supporting people around suicide and other risk
• Can handle shifts with high service demand
• Reliable and detail focused, follows guidelines and set procedures
• Cultural and interpersonal sensitivity and awareness
• Ability to implement self-care, use supervision and other strategies to support resilience

About us - Ko wai hoki

Whakarongorau Aotearoa are privileged to provide the people of Aotearoa with professional, quality advice, support and information across a range of health and mental health services (including Healthline, the COVID-19 Healthline, Quitline and 1737). We do this 24 hours a day, seven days a week across seven digital channels - a free digital virtual support network. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

It's a fresh, connected approach to healthcare that helps millions of people across the country.

Whakarongorau Aotearoa's head-office is in Auckland.

Our culture

Our culture is one of inclusion, and our staff are passionate people, each driven to contribute to better health outcomes for the people of Aotearoa - especially our most vulnerable communities. They are from diverse cultural backgrounds, and our organisation is focused on hiring kaimahi who live and work in the communities they serve - an ability to connect with staff from a wide array of backgrounds is essential.

Whakarongorau Aotearoa staff work collaboratively, improving the health of our communities with a focus on quality, personal leadership and accountability in their work with external stakeholders, their partners, communities and with each other.

Our values - O Tatou Uara

Our ambition is to virtually support people of Aotearoa to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it and we're looking for people who align naturally with these values.

• Do the right thing - Mahia te mea tika
• Motivated by quality - Hihiri e te kounga
• Passion for better - Ngakau nui ki te pai ake
• Shoulder to Shoulder - Pokohiwi ki Pokohiwi