• Provide essential counselling support to a wide range of clients across Aotearoa
• Attractive hourly rate, including penal rates
• Strong focus on professional development including group supervision sessions

We are currently recruiting for experienced Mental Health and Addictions Advisors to provide a range of essential services across Aotearoa.

On offer is a permanent position (minimum .6 FTE), based within one of our call centres in Auckland, Wellington, and Christchurch, with the potential for work from home and support options during COVID lockdowns and a pathway to permanently work from home. In addition to this we offer a 24/7 service with six week set roster with peak times being evenings, overnights and weekends and will also include some afternoon and day shifts.

You will be welcomed into a dynamic, specialist team, who value and foster a supportive team culture, where you will receive regular paid training, professional and personal development, career development opportunities, external supervision and ongoing support from your peers, our leadership team, and Clinical Supervisors.

Atu mo te mahi - About the role

This is an exciting, busy role where no two calls are the same. You will interact and provide mental health and addictions information and advice utilising different channels including phone, email, SMS and online chat.

More specifically your role will involve the following:

• Counselling, assessment, intervention and support planning, referrals and crisis management
• Intervention and support planning, and working with people experiencing risk to help keep them safe
• Accurately recording client information using new technology, tools and resources
• Participating in continuous improvement of quality and service developments
• Ensuring ethical, culturally sensitive service delivery for all users
• Accurately recording client information using new technology, tools and resources
• Participating in continuous improvement of quality and service developments
• Ensuring ethical, culturally sensitive service delivery for all users

Pehea koe - About you

Qualifications and experience:

• 12 months plus experience working in Mental Health and/or Addictions counselling is essential
• Preferably tertiary qualification in relevant field - Mental Health and/or Addictions counselling, addictions papers or psychology papers
• Ability to manage high pressure situations and use sound judgement
• Telehealth experience or face to face counselling (paid or volunteer) would be advantageous
• Excellent communication skills written and verbal
• Ability to quickly build rapport
• Fluency in Te Reo or Pasifika languages is desirable (not essential)

Skills and competence:

• Demonstrate a high level of listening and communication skills
• Able to use appropriate counselling skills to meet service user need
• Uses sound judgement
• Ability to manage stressful situations effectively and work under pressure
• Adaptable and resilient
• Reliable and outcome focused
• Passionate about all aspects of service delivery
• Ability to coach other staff effectively
• Effective planning and organisational skills
• Recognises and addresses barriers to achieving goals
• Ability to work effectively with people from a range of different cultures
• Ability to lead, influence and motivate others in a positive and constructive way

Ko wai hoki - About us

We have the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

O tatou uara - Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

• Mahia te mea tika - Do the right thing
• Hihiri e te kounga - Motivated by quality
• Ngakau nui ki te pai ake - Passion for better
• Pokohiwi ki Pokohiwi - Shoulder to shoulder
• To tatou tikanga / Our culture

We are driven to contribute to better health outcomes, with a focus on high priority populations.

Our commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we think and behave to serve the health needs of Aotearoa. To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Maori and 22% as Pasifika.