Are you looking for a fresh start and professional career you can be proud of? Does the purpose of inspiring a healthier Aotearoa interest you? We are interested in candidates who share our passion to make Aotearoa healthier for people and the planet. 

We’re an insurance and retirement savings company for Kiwi professionals. We’re one of the most trusted insurance providers in New Zealand, and have been voted the Consumer NZ People’s Choice for four insurance categories, five years in a row.

Now is the perfect time to join us as we embark on an ambitious growth strategy. As part of our growth, we are looking for enthusiastic, energetic and pro-active, phone-based customer service people to provide outrageously good service to our Members.

What we offer

A great experience for our Members starts with taking special care of our people.

• Stability. Permanent full-time opportunities. With hours between Monday to Friday 8am - 5.30pm. We can also consider part time candidates who are available for full time training
• Flexibility. We offer staff the ability to negotiate changes in standard working hours, to work from home and the ability to change your base office location
• Here for good. Working for MAS means you are contributing to inspiring a healthier Aotearoa. Our MAS foundation also funds initiatives to improve the health and wellbeing of underserved communities
• Two additional days leave per year. Staff are also given an extra day paid leave to volunteer for a charity or community organisation of your choice
• We are committed to staff development. MAS are proud to offer all staff full access to over 16,000 courses via LinkedIn learning.
• Insurance benefits. We offer fully subsidised health cover as well as subsidised life insurance
• Wellbeing support. We take the wellbeing of our staff seriously. This includes mental health days, access to our wellbeing portal, discounted gym memberships, access to free confidential counselling and more

The role

When you begin your journey with us you will be set up for success with a 6-week period of full-time training. You will be provided with comprehensive support from our team to ensure you can begin your conversations with our Members with confidence. A typical day in the role will involve communicating with our Members via phone and email to discuss our products and services, provide quotes and approving new products and services. This is not your standard support centre role as you will also be making underwriting decisions in line with set delegations.

What you’ll need

You will be someone who has excellent communication skills, the right attitude and a passion for customer service. We’ll be looking for you to engage and listen to our Members and have great conversations to understand their needs, so previous experience within customer services is essential. We’d also be very keen to hear from you if you’ve also worked within a complex call centre environment. 

Sounds like the role for you? Then we are looking forward to hearing from you - apply now!

We're raring to go in the New Year and will be reviewing applications from Wednesday 5th of January. Once we have checked out your application, we will be in touch in early January to give you an update. Until then, we here at MAS wish you a safe and happy festive season...

Please note: With our purpose of inspiring a healthier Aotearoa, we take our responsibility of providing a healthy and safe workplace for all our people very seriously. MAS requires all employees to be fully vaccinated against Covid-19. You will be required to provide evidence of your vaccination status.