Member Engagement Marketing Manager – 6-month FTC

Bristol or York

Showing people across the UK how we can make a positive difference to their lives - that’s the gauntlet that’s been thrown down for our newly formed Customer & Marketing team.

Already, the team’s delivering marketing and engagement activities designed to delight millions of Aviva customers, while exciting those yet to experience the benefits of our products and services.

Here’s your chance to join the team and help us connect with customers in new and innovative ways - using data and insights, delivering amazing digital experiences - They’re just some of the ways you could ensure this new team plays a key role in helping us meet our goal of becoming the UK’s ‘go to’ financial services brand.

We are therefore now delighted to announce an interim opportunity for a Member Engagement Marketing Manager to join our business on 6-month contract. This role will sit within our Workplace, Savings and Retirement division (WS&R), and will play a pivotal role in helping us bring our workplace pensions to life with suitable campaigns and marketing activities to our member community. This will include digital communications and integrated multi-channel campaigns, right through to sales support material and marketing communications – i.e. everything we need to ensure that we are contributing to achieving our commercial and brand objectives!

Alongside showcasing extensive marketing experience, the chosen post-holder will also need to demonstrate prior knowledge of creating great customer-focused content, so that you will be able to execute marketing-led activity with impact during this contract.

Aviva introduced “smart-working” in 2020 and encourage flexible working; however, the successful post-holder will be required to be based a commutable distance to either our Bristol or York offices.

Duties & Responsibilities

• Deliver end to end member engagement communications for all segments of existing and new propositional developments

• Deliver member engagement campaigns to support distribution teams both for new and existing schemes

• Maintain marketing communications customer journey

• Deliver and maintain all mandatory member communications changes

• Work collaboratively with our technical, compliance and product teams, to deliver impact whilst measuring results

Skills & Experience required

• Extensive experience working within marketing manager roles(s) – ideally within a regulated industry such as Insurance

• Skilled in delivering B2C marketing activities matched with a strong understanding of member behaviours through data and insight

• Creative and lateral thinking – i.e., the ability to think outside the box

• Commercial acumen matched with strong communications skills

• Excellent stakeholder management skills

• Availability to commit to, and start, a 6-month contract role in February / March 2022

What will you get for this role?

• Annual salary of circa £40,000 to 45,000, depending on skills, location, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on +44 7436 672007 or send an email to daisy.holmes@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.