Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.  

Be a part of Vodafone UK Consumer where digital is at the forefront of everything we do. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions.

What will you be doing?  

As the Chapter Lead your role will be responsible for managing a team of up to 15 data literate marketers to build targeted direct marketing campaigns using specific campaign management applications and execute these through a variety of digital and traditional channels.  

This covers Vodafone’s Enterprise, Prepay and Contract base, delivering over 300million communications per year across Acquisition, Retention, Loyalty, Market Research and targeted service coms.

Who are we looking for?   

•    Experience in working across large customer data sets and with campaign management tools  (e.g. Unica / Pega) & associated processes. Preferably in large telco.
•    Ability to engage & inspire a large and highly skilled team of data driven marketeers (up to 15 direct reports)
•    As a direct marketing expert, a key part of the role is to guide and advise on the most effective structure, targeting and deployment methods to increase revenue and drive customer satisfaction. 
•    Stakeholder management –  work closely with a wide variety of internal stakeholders to understand priorities of the business & set delivery expectations.
•    Supplier Management – work with several  3rd parties to ensure quality processes for end to end campaign execution.   

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.