Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This job has a key focus on delivering commercial technical delivery outcomes whilst creating a culture of continuous development that nurtures a world-class Technical Delivery Organisation. It is key to delivering a positive, successful customer experience and value. It is accountable from the business scoping through to enablement of benefits realisation which along with TLR / TLC plan with Finance, year on year efficiency plans and overall business unit organisational health.

Our team provides transformation services on  Supply Chain, EE and Mergers and Acquisitions . This role will be critical to this, by delivering the Technical solutions to underpin this breadth of different businesses. 

This role specifically looks at developments in Supply Chain, Transport and strategic reporting 

You'll have the following responsibilities

Manages a team to deliver complex and large-scale technology development and solutions that provide business value and meet customer requirements, encouraging the team’s use of innovative approaches and tools to solve high-impact, complex problems.

Applies technical expertise to provide direction and make commercial decisions focused on wider converged technology lifecycle, setting roadmaps and defining and driving towards a desired future state & ensuring BT can reliably trade.

Drives team’s understanding of customer and user centric technical process design, driving and implementing improvements to enhance the customer and user experience.

Making authoritative recommendations that balance delivery, strategic direction and operational performance.

Accountable for TLR / TLC plan with Finance, year on year efficiency plans and overall business unit organisational health/high engaging teams. 

Responsible for working understanding demand and ensuring proactive capacity planning to ensure teams are adequately resourced to cope with fluctuating business demand

Manage escalations for major releases/portfolio areas, agreeing any changes with stakeholders  

Agree initial finance and scope of portfolio areas with stakeholders and apply cross release and/or IP level cost control. Ensure all release/portfolio areas meet budget targets and deliver agreed business capability.

Accountable for driving through the resolution of external dependencies components or system stacks.

Accountable for the Demand Planning and Informing Development Director of the Capacity Build.  Smooth workforce planning.

Accountable for driving operational excellence by also delivering small reusable changes that will drive quick wins in Customer and /or Employee Services.

Accountable for the forecast of Capex /Opex costs   for annual planning and budget builds. Able to use knowledge and experience to direct technology investment discussions.

You'll have the following skills & experience

Experience you would be expected to have:

People Leader: Experience in leading teams encompassing the full employee lifecycle. Resource & skills identification, succession planning and matrix managing for multiple disciplines including having experience in TLR/TLC planning. 

Technical Delivery: Demonstrable experience managing complex delivery projects and programmes and leading a delivery portfolio. 

Architecture: Ideally experience with solution architecture standards, tools and processes. 

Skills required for the job:

Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.

Transformation: Able to manage long term changes and adapting the unit in line with the business. Be able to transform delivery to improve and reduce cost and b confident in managing changes to major products or releases. 

Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g. demand profile planning including location, skill and resource. Also, some problems will be multi-platform wide, impacting multiple services or cross-portfolio solutions.

Be Agile: Leads collaborative and agile ways of working through projects and programmes effectively managing changing priorities

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!